Salary: £21,350 a year
Job content
Team Retail & Business Banking
Location St Albans
County Hertfordshire
Ref # 20802
Closing Date 08-Dec-2023
Our promise to you…
We will make sure that you are well-rewarded by providing you with a competitive salary and generous holiday allowance- We will give you the training to ensure you succeed in your role
What you will do:
Greet and welcome customers, providing exceptional customer service at all times- Manage cashier transactions, supporting customers with daily banking, including cash, card, and cheque handling
- Identify and address customers’ needs and advise them on our products and services accordingly
- Take full ownership of customers’ queries through to resolution
- Help customers with the Magic Money Machines and Safe Deposit Boxes
- Actively participate in the store events
- Support new colleagues joining Metro Bank
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:
Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders- Ability to balance building relationships with your customers with attention to detail - we are a bank after all!
- Strong computer skills with working knowledge of Microsoft Office
- Be flexible to work a variety of shift patterns over the weekend
- Ability to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!)
Right from the start, we’ll give you full training and great support, so you don’t need previous experience of finance or banking, but you do need experience of dealing with customer service queries
We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Deadline: 02-07-2024
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