Care Coordinator

Job content

Care Coordinator

Pay: £25,000 - £27,000 (dependent on experience)

Hours: 37.5 per week (No on call or care delivery in the home)

25 days annual leave entitlement

At HFH Healthcare we meet the growing need for complex care by providing specialist nurse-led services to adults and children in their own the homes, in and around London. Working in partnership with the NHS continuing healthcare teams, our enhanced level of specialist clinical support enables individual clients to remain at home even when the level of health care required is highly complex. Our services are provided through locality and specialty focused multi-disciplinary Hub Teams.

Role Profile

This is an exciting time to join our organisation following a period of internal review and improvements. You will be responsible for supporting and managing a care portfolio of clients including regular touchpoints and client visits so communication and being confident in a client facing role is essential. You will work closely with your clients and the supporting carers to ensure a stable team of carers is always rostered in and well in advance and ensure that all parties are” in the know” at all times. As part of the ongoing support for your carers you will be accountable for conducting ongoing carer supervisions and annual appraisals for all carers who work for your clients. You will be adept at problem solving and identifying issues arising to ensure that continuity of care for your clients is always maintained. All tasks being delivered will need to be with a mindset of delivering the highest quality care and customer service excellence.

Due to having an On Call Care Coordinator team, this role does not have any on call responsibilities and it is not needed to cover shifts in the community.

Job Summary

• To be responsible for managing a case load of clients and ensuring they are suitably staffed into the future with a core stable team of carers.
• To liaise and meet with clients on a regular basis.
• To gain a clear understanding of the care required and client’s health needs and clear guidance and instructions explained to any potential and existing carers.
• To discuss with clients their feedback and keeping them regularly informed of changes to the team and changes to the shifts.
• To keep clients safe by building resilient stable teams around each client that contain enough numbers of carers to accommodate sickness and other absences.
• To strive for excellent customer service always
• To act on the clients’ behalf internally if any issues arise
• To keep rotas staffed to at least 12 weeks in advance.
• To optimize utilization of carers wherever possible
• To proactively share and communicate shift plans with all relevant individuals and updating them in a timely manner of any changes made
• To comply with all company policies and procedures
• To comply with all our regulatory requirements
• To maintain confidentiality always and in line with the company’s confidentiality policy.
• To carry out the monitoring of the services to ensure that it meets the targets of the company, contractual requirements of the commissioners and escalating to the Regional Care Manager, or Clinical Team if necessary
• To work closely with the Central Resource Team, to ensure that additional carers are either sourced internally or externally but always in a timely manner
• To work closely with the on-boarding team to ensure that new clients are smoothly and successfully on-boarded
• To report any issues concerning the service provided to their line manager
• To work closely with the Clinical Team to ensure all clinical advice and plans are appropriately factored into the operational plan
• To lead on the individual care packages and teams providing service advice and support to clients, families, and care teams
• Report to Clinical Team any concerns and changes to health needs so that action can be taken
• To work as a team in ‘trouble shooting’ and identifying cover for short notice cancellations
• To check with clients/teams their stock levels and notify logistics as required
  
  

Skills And Experience

• Has previously worked as a Care Coordinator
• Able to demonstrate excellent customer service skills
• Rota management experience
• Ability to identify problems and quickly resolve them to the satisfaction of the client and the organization itself. If the problem cannot be resolved, then to escalate appropriately
• Clear communication skills both verbal and written that provide reassurance and avoids confusion
• Always wanting to see a job through to completion
• Ability to deal with change and emergencies so that continuity of care provision is always maintained
• Ability to display empathy and understanding
• Good planning and organisational skills
• IT literate.
  
  

Personal Qualities

• Honest, focused, and caring
• Organised and reliable
• Creative and innovative
• Effective team player
• Dedicated and committed
• Attention to detail and ability to multitask
• Resilient and calm under pressure
  
  

We work hard but have fun too!

If you would like to join our friendly team and be rewarded for your skills, we would love to hear from you, please apply by submitting your CV.

To find out more about HFH Healthcare visit our website www.hfhcare.co.uk.