Call Centre Claims Handler

☞ Wild Berry Associates

View: 103

Update day: 07-05-2024

Location: Royal Tunbridge Wells South East

Category: Insurance

Industry:

Salary: £9.49 an hour

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Job content

Wildberry Associates are excited to be working with a leading organisation based in Tunbridge Wells. My client are looking to secure 10 Claims Handlers, this role is temp – perm.


Shift pattern 8am – 8pm Monday / Sunday 4 on 4 offer rotation.


Remote working until August/September, then you would be expected to go into the office 2/3 days per week.


Responsibilities


  • Provide advice to customers on making a claim and the processes involved.

  • Take reports of new insurance claims from customers, or from third parties, credit hire companies, insurers and solicitors.

  • Accurately record the information reported concerning the circumstances of the loss.

  • Assess liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise customers regarding where liability will rest.

  • Validating that cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.

  • Instructing suppliers such as repairers, solicitors and car hire companies.

  • Identify fault claims and enable rapid, proactive third party intervention.

  • Treat customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.


The Individual


  • Excellent customer service

  • Good spoken and written communication skills

  • Accuracy and attention to detail

  • Positive and self-confident approach when dealing with customers

  • Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers

  • Ability to work under pressure and meet deadlines

  • PC literate with good administrative skills

This role is working remotely with a view to go back into the office 2/3 days per week In August/September. This role is temp - perm. If you are available immediately for interview and start we would love to hear from you!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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Deadline: 21-06-2024

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