Call Centre Agent - Medical

☞ Kate+Co

View: 106

Update day: 07-05-2024

Location: Solihull West Midlands

Category: Other

Industry: Consumer Services

Position: Entry level

Job type: Temporary

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Job content

I am currently recruiting for a call centre agent to work within a busy medical relation business based in Solihull. This is a temporary to permanent position which is paying £9.50 per hour.

Duties As a Call Centre Agent Will Include

Provide clear concise information to patients and understand the importance of discretion and confidentiality.

Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.

After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient’s problem.

Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.

For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.

Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.

Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.

Skills

To be considered for the role of a Call Centre Agent we are looking for candidates with the following skills and experience

Call centre experience within a medical setting

Flexible to hours of working - shifts are 08.00am - 6.30pm

4 working days per week

For more information on the role as Call Centre Agent or to apply for this role please contact Michael on (phone number removed) or email

We would like to thank you for taking the time to apply for this vacancy. If you are not selected for this particular position, your CV will be kept on file and you may be contacted for other suitable roles in the future
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Deadline: 21-06-2024

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