BUSINESS TRAVEL CONSULTANT

☞ Reed & Mackay

View: 107

Update day: 01-06-2024

Location: London

Category: Restaurant / Hotel / Tourism

Industry: Transportation Management

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Job content

London, Farringdon

22nd October

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry.

Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.

The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

PRINCIPLE RESPOSIBILITIES:

Service expectation
  • Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to exceed client expectation at all times
  • Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
  • Ability and willingness to service different client industry sectors across the wider business
  • Demonstrate innovative thinking and provide a consultative approach
  • Advise proactively on all relevant immigration, passport and visa requirements along with any applicable travel restrictions
  • To be proficient in all R&M Technology, sharing knowledge with the client to ensure an all-encompassing service
  • To be responsible for the delivery of all rail reservations and to advise clients on best practice utilising R&M technology
  • Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
Operational expectation
  • Manage your own full client portfolio to the highest R&M standard, demonstrating extraordinary customer service to your wider team
  • Pro-actively build meaningful and long lasting relationships both internally and externally
  • Exceed client’s expectation at all times
  • Identify and implement opportunity to add value to each booking
  • Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
  • Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up to date knowledge of industry innovations (e.g. airline direct connect)
  • Working with IFD to proactively identify cross market and local inventory differences
  • Procure the best hotel rates for clients utilising GDS and non GDS channels
  • Monitor all bookings for further saving opportunities up until completion of the trip
  • To be proficient in all R&M Technology and to ensure knowledge is shared and maintained amongst the team
  • To be responsible for the delivery of UK rail reservations and to advise clients on best practice utilising R&M technology.
  • To oversee the client experience by utilising mixed mode booking tools and to provide 1st line product support for both offline/online bookings
  • Demonstrate proactive thinking when providing travel solutions
  • Able to provide cost effective solutions across all aspects of travel
  • To comply with the client policies and guidelines at all times
  • Achieve SLA’s for all accounts
  • Assist with iQ demos as appropriate
  • Assist sales team attending prospect client meetings
  • Regular interaction with overseas colleagues
  • Apply Quality Control procedures and processes in line with company and GREC requirements
Skills, Knowledge and Experience:
  • Manage your own ticket issuance
  • Calculate your own reissues and changes in line with ticketing time limits
  • Exceptional telephone manner and written skills
  • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
  • Has a proven record of experience in a core business travel environment
  • Minimum qualification level to Fares & Ticketing VAII (formally BA2)
  • Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
  • Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
  • Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
  • Knowledge of Low Cost Carriers in the market and their different products available.
  • Fully conversant with various rail booking systems
  • Have a ‘team player’ approach to an office environment
  • Experience in using MS software packages
  • Ability to build an exceptional rapport with all clients
  • Excellent attention to detail
  • Flexible approach to working environment and willingness to work from different office locations, including ‘mobile travel manager’ visits
  • Have an enthusiastic approach and willingness to learn attitude
  • Independently commit to attend and complete all relevant training
  • Achieve individual and team based business objectives

NEXT STEPS:
If you believe this role is for you, please send your CV to Recruitment@reedmackay.com

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Deadline: 16-07-2024

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