Business Relationship Manager

Job content

From the nuts and bolts on trains, planes, and automobiles to lab coats used in the pharmaceutical industry, Diamond supplies over 100,000 products across the UK. We are a family business now in our third generation with over 45 years’ experience in the industry. With this experience, we know that what really makes us stand out from the rest, is our people. We are focused on solving problems, rather than selling the deal of the week, making buying decisions easier & creating robust partnerships with our customers.

Our operations team is growing! At Diamond we’re passionate about providing exceptional service to our customers, meeting tight deadlines, and operating in a lean and flexible way.

We’re looking for a Business Relationship Manager to improve our ability to get our customers the products they need in the quickest time possible.

This role will involve handling customer requests from the first contact all the way through to the delivery of the goods. You will be working alongside our two most experienced team members who will help support you through your progression at Diamond.

Key Responsibilities

• Handling your account enquiries whether this be over the phone, email or through our website.
• Sourcing the best fit products for your customers offering alternatives and advice so that they receive a first-class service.
• Processing the Purchase and Sale of goods through your ERP system Business Central
• Providing updates to your customers on the progress of their order.
• Working with your warehouse team to ensure that your inventory is managed efficiently
• Helping to design and develop new and improved ways of working within the operations department

You should apply if you:

• Have experience in handling customer relationships
• Are focussed on continuous improvement and can show experience in adding value in a previous role
• Are an excellent analytical thinker with great organisational skills
• Take a data-driven approach to problem solving and decision-making
• Have a good understanding of basic IT systems
• Have an aptitude for figures and the ability to manage budgets
• Like the sound of what we’re doing at Diamond!

Benefits

• Modern Apprenticeship Opportunities
• Bonus Scheme
• Cycle to Work Scheme
• Employee Discount
• Company Pension

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Falkirk: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Account Management or similar: 1 year (preferred)
• B2B sales: 1 year (preferred)

Work Location: One location

Application deadline: 23/01/2023
Expected start date: 01/03/2023