Business Process & Systems Manager, Godalming, Surrey, UK. Ref: 5239

☞ LifeBook Ltd

View: 102

Update day: 07-05-2024

Location: Godalming South East

Category: Planning / Projects IT - Software

Industry: Computer Software Staffing Recruiting Hospital & Health Care

Position: Associate

Job type: Full-time

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Job content

Posted on Jul 1, 2021 in Jobs, Specialists, UK Jobs.

Company – LifeBook Ltd, Godalming, Surrey

Location: Office based with WFH

LifeBook is the experience of sharing stories in an autobiography for the family. We interview and ghost-write people’s amazing stories, printing them privately as a lasting legacy for their families.

We are looking for an experienced Business Process & Systems Manager to oversee and develop the internal IT systems and processes that support and frame the operational functions across LifeBook. Reporting to the Operations Director, with responsibility for developing, leading and managing business processes, functions, information flows, data structures and software development processes, using various methodical and consistent techniques.

The successful candidate will be a dynamic team player and is likely to be educated to degree level with proven experience in CI, developing and delivering business improvement.

You will understand the bigger picture, taking into account the individual departmental operational needs whilst maintaining successful delivery to our clients at the highest standard.

The ability to treat Operations as your client and identify, detect, and create business processes towards accomplishing business goals specific for the organisation is critical.

Strong current IT and system skills are essential, including CRM systems, MS Office, Teams, time management and project management tools. Our systems are cloud-based and the ability to engage, develop and manage them is key to the success of this role. One of the high-level objectives of this role is to develop accurate system and data reporting, therefore strong knowledge of Microsoft BI is essential.

LifeBook, is a growing company with 25+ employees and several hundred freelance writers and interviewers globally and is skilled at managing international remote working and outsourcing as needed. This role will have a significant impact on the company’s productivity, workflows and staff and customer satisfaction.

The company’s success is underpinned by its devoted and highly skilled team, able to both work efficiently and be empathetic to a client base whose average age is 82. This is more than just a job, the LifeBook team is purpose driven and the role will appeal to a senior project manager or business analyst with the drive and compassion to make a real and positive difference in a company with real purpose.

The company has proven to be Covid Resilient and is growing rapidly.

The position is to efficiently support a growing business with an effective, mainly remote, team working to agreed deadlines and budgets and ensuring the operational processes can measure and achieve their KPI’s and deliver budgeted performance.

Key Responsibilities
  • Work with the Operations Director to identify the business objectives and priorities
  • Develop effective reporting tools integrating information from all systems
  • Develop productive relationships with the team to listen to their needs and challenges
  • Analyse the efficiency of current business systems and processes
  • Identify areas for improvement with costed business cases
  • Communicate effectively and consistently with Senior Management with ideas and plans for improvement
  • Create and put forward effective plans for new system and process implementation
  • Manage 3rd party support vendors such as IT and Telephony
  • Manage and implement effective workflows, processes and systems
  • Lead on the Change Management aspect of business and system improvements
  • Create effective accurate reporting for Senior Management
  • Create effective reporting for staff to measure themselves against KPI’s
  • Create and implement a live BI dashboard based on the desired reporting and data needed for the business
  • Continuously review and improve the operational systems, workflows and processes as the business scales and evolves.
Personal Requirements
  • Purpose driven with a ‘can do’ approach
  • A team player capable of driving success through the support and development of our dynamic operations team.
  • Analytical and proactive problem solver capable of constructing business cases.
  • Ability to implement new systems with fully documented processes.
  • A confident communicator with excellent interpersonal skills.
  • The ability to facilitate change through persistence and to influence others.
  • A strategic approach to work and the role.
  • Skills in numerical and statistical analysis.
  • Knowledge of latest market cloud systems.
  • An empathy with the market and Client demands.
  • Team player, with a personable and open approach and style.
  • Flexibility and strong organisational and time management skills are essential.
  • A self-motivated individual able to work with limited supervision and direction, tenacious in all you do.
  • Openminded and innovative.
  • A LifeBook mindset.
Benefits
  • Friendly and supportive working environment
  • 25 days holiday
  • Company pension scheme
Salary: £35,000 – £45,000 depending on experience

Location : Office based with WFH
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Deadline: 21-06-2024

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