Business Manager

Job content

AVASK Accounting and Business Consultants Ltd is a rapidly expanding firm that specialises in International VAT, tax and accounting for e-commerce businesses which are located both internationally and in the UK.AVASK are a recommended External Tax Advisor under the Amazon Global Selling Programme which assist thousands of sellers on Amazon FBA, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise from providing practical guidance on cross-border transactions, making sure they are fully compliant with EU regulations, assisting on their company group structures and ongoing tax advisory services.

We are looking to hire an experienced Business Manager to lead and oversee the international VAT compliance work of employees in our office in Richmond. You will be responsible for ensuring the efficiency of business operations, reporting on performance against kpi’s. The key objective of this role is to oversee the operations of all staff in the office supporting the delivery of customer services.

This role has key responsibility for facility management, HR, health & safety, information processing systems, quality procedures and processes in liaison and co-ordinated with the Operations, HR, IT and respective service Departments at Head Office. As the Business Manager you will ensure that adequate and suitable resources are maintained to meet the business growth objectives.

Main Duties and Responsibilities:

• Coordinate and oversee the execution of operations in the Richmond Office in collaboration with Head Office.
• Ensure effective communications are maintained between Head Office and the Richmond office.
• Manage the facility and solve any issues arising.
• Ensure agreed procedures are followed for all activities and in accordance with the AVASK Group QMS.
• Assist in internal audits in conjunction with the Quality Management Officer and VAT Technical Manager.
• Ensure excellent client service levels are maintained.
• Ensure business systems are utilised correctly and report on any issues and support on finding solutions.
• Assist in change management of business system updates.
• Monitor and report on the overall performance of the Richmond team and report back to Head Office.
• Support the team on achieving the business development objectives.
• Monitor and handle HR matters in liaison with the Head Office HR and the Recruitment team

Specific aspects to cover:

• Ensuring that the company has the adequate and suitable resources to complete its activities – whilst working alongside HR and other Managers.
• Organising and co-ordinating operations in ways that ensure maximum productivity.
• Supervising the work of employees and providing feedback and counsel to improve efficiency and effectiveness.
• Support staff and liaise with HR to support where required.
• Organising training of new and existing staff in conjunction with the Learning and Development team.
• Maintaining relationships with partners/vendors/suppliers.
• Gathering, analysing and interpreting external and internal data and writing reports.
• Assessing overall company performance against objectives - Monitor and report on agreed kpi’s.
• Ensuring adherence to QMS procedures, legal rules and guidelines.
• Monitoring client satisfaction, record, investigate, and respond to complaints.
• Highlighting opportunities for improvement and risks.
• Assisting with the internal auditing of systems and processes.
• Ensuring that the premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.
• Managing the procurement of equipment, supplies and services within target budgets in conjunction with Head Office.
• Arranging appropriate maintenance for office equipment.

Essential skills, knowledge and experience:

• Educated to Degree Level - BSc/BA in Business Management or relevant field;
• Proven experience as business manager or relevant role – · Accounting or financial services knowledge or experience an advantage – full training will be provided in AVASK services
• Experience in ISO 9001 management systems an advantage.
• Adept in the use of CRM/other business systems.
• Excellent organisational and leadership skills
• Good communication and interpersonal abilities
• Excellent knowledge of MS Office, databases and information systems
• Ability to handle confidential information and with discretion

What you’ll get in return:

• Performance based compensation
• A collaborative culture of continuous learning to aid progression.
• 30 days annual leave (with the option to purchase an additional 5 days)
• Private Healthcare Insurance
• Pension Scheme
• Wellness days
• Birthday off after one year length of service