Business Intelligence Analyst

Job content

We are looking for a mid to senior level Business Intelligence Analyst to join out Data Product Team. You’ll have experience in using SQL within the Microsoft BI stack, as well as in the effective use of visualisation tools such as Tableau for delivering self-serve dashboards.
This role requires a combination of keen technical and analytical data analysis abilities combined with a creative flair for producing engaging and insightful reporting through Tableau. The team serves a global business meaning you’ll need strong stakeholder and project management skills combined with the drive to deliver results against short timeframes.
It’s the perfect fit for an analyst who enjoys creating global data solutions, working with Tier 1 clients, fixing problems and helping plan future products to implement or upgrade.
Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.
Key responsibilities

Your day to day would likely include:
Working closely with the Head of Business Intelligence to plan, execute and productise technical solutions to our data needs, such as self-serve dashboards using Tableau
Processing, cleansing, and verifying the integrity of data used for analysis
Using statistical techniques on large datasets to measure results and show key trends
Working with the Business Development, Operational and Product teams to manage data requirements and expectations.
Engaging with internal stakeholders – owning feedback processing, aiding accurate specification, and establishing / meeting clear project deliverables
Ownership of data process documentation
Requirements
Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
Excellent knowledge of and experience with reporting packages, databases and custom querying (SQL, AWS)
Excellent knowledge of Data Visualisation tools (Tableau, Power BI etc.)
Some knowledge of using programming languages for automation, data analysis, cleansing, collection and prediction (Python, R etc.).
Excellent communication and organisation skills
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
Other benefits that Ten offer, specific to the UK office, range between an employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc), all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location).
We also offer season ticket loans, access to childcare voucher and cycle schemes and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location.
Please note we are not accepting any further agencies onto our PSL at this time.