Business Application Specialist - Sales & Customer Service

Job content

About us

Nelsons are an award winning* family-owned business, whose passion for providing natural healthcare choices continues to drive us today. Our products have inspired generations to live healthier, happier lives since 1860, when Nelsons Homeopathic Pharmacy first opened its doors in Mayfair, London and started dispensing homeopathic prescriptions, which they still do today.

We’ve come a long way since our Victorian pharmacy opened and Nelsons is now one of the UK’s leading and Europe’s longest established manufacturer of natural healthcare products, having built up an impressive portfolio including world-famous RESCUE® range, Bach® Original Flower Remedies, Spatone®, Nelsons Arnicare®, Nelsons Teetha®, Nelsons® creams. And we continue to grow our brands through research, development and launching new products as well as actively searching for new health and well-being partners and opportunities to license, distribute or acquire.

Role purpose

The primary purpose of this role is to support the Business Applications Lead and wider business within the Sales and Customer Service technology stream with responsibility for delivering technical and process led solutions that meet the needs of the business.

Key responsibilities

• Create relationships with key business stakeholders and support the Business Applications Lead by providing a combination of good business knowledge and strong technical SAP skills to deliver
• Become a ‘value adding partner’ to business stakeholders including working with the Business Applications Lead – Sales and Customer Service in helping the business understand their requirements, challenging where necessary, and then being responsible for designing, building, testing, implementing, and supporting the solutions.
• Work in conjunction with your peers and colleagues in the IT Team to ensure that solutions are always robust, well-integrated and enable / provide ‘good practice’ end to end business processes.
• Work with IT Project Managers and the Business Applications Lead – Sales and Customer Service to ensure projects and change initiatives are delivered to time and budget.
• Undertake root cause analysis activities to resolve and prevent ‘day to day support’ issues / incidents for the Sales and Customer Service technology stream, seeking to ensure SLAs are met.
• Providing day to day support of the technology solutions within the Sales and Customer Service stream ensuring the business are kept updated, issues and requests are actioned according to SLA, and any necessary escalations / vendor support are actioned.
• Identify opportunities to improve or enhance the quality of the solutions in the Sales and Customer Service technology stream.
• Follow the standards used within the IT department and business overall (as applicable) to the work being undertaken (eg. change control processes, etc.).
• The role may require occasional travel to sites across Nelsons, including the UK, USA, France and Germany.
• Other relevant duties, as requested from time to time.

What We Are Looking For

Essential

•Great business knowledge of the ’sales to cash’ end to end process and how it fits into the overall business landscape, ideally gained in a number (2 to 4) of different organisations.

•Solid knowledge (gained over a number of years) of the SAP Sales and Distribution (SD) module in SAP ECC6.0 (part of Business Suite 7), able to configure it while having an understanding of how it fits into the overall SAP landscape and end to end business processes.

•The ability to communicate effectively and confidently with key business stakeholders to deliver:

1.system development / enhancements processes (from requirements through to implementation), and

2.(day-to-day) support processes.

•Very good knowledge of core IT standards and working practices, including all aspects of the project lifecycle.

•A good knowledge of the fundamentals of EDI and how it works.

•A good knowledge of the fundamentals of Customer Relationship Management.

•A working knowledge of technology integration principles.

Desirable

• Experience of working in the health / wellbeing area.
• Experience of working in organisations based in the USA, France or Germany.
• Exposure to CRM solutions (eg. SAP, Salesforce).
• Ability to speak and / or write in French or German.

What’s On Offer

We aim to inspire people to live healthier and happier lives through products which have been developed to help people navigate our increasingly hectic and complex world. We believe this approach also applies to our employee benefits and policies. Employee benefits include; –

• Flexible, hybrid working pattern
• 25 days holiday + 3-day End of Year Closure + Bank Holidays
• Company Bonus Scheme (dependent on overall business/personal performance)
• Annual pay review (dependent on overall business/personal performance)
• Life Assurance and Critical Illness Income Protection Plan
• Cycle to Work scheme
• Discounts for high street retailers
• Pension, 5% employer contribution with 4% employee contribution
• Access to your own Financial Advisor
• Employee Assistance Programme (with 4 counselling sessions)
• Season Ticket Loan
• £25 towards an eye test, £50 towards prescription glasses
• Complimentary Nelsons products
• Professional and continuous development support and opportunities

Nelsons is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you!

No agencies please!