Broadband Installation Engineer

☞ Hyperoptic

View: 106

Update day: 07-05-2024

Location: Uttoxeter West Midlands

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: Telecommunications

Position: Entry level

Job type: Full-time

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Job content

Job title: Telecomms - Broadband Installation EngineerLocation Coverage: South-West LondonSalary: Competitive - Plus 10% quarterly bonus, company van and overtime opportunitiesWorking Hours: Home Installation Team - Five days in seven days, Monday - Sunday inclusive (37.5 hours) - RotationAbout The RoleYou will install our outstanding superfast broadband into the homes of our customers. Utilising Hyperoptic equipment you will ensure that the customer experience during installation is of the highest standard and excellent in every way ensuring that customers can connect as soon as they can so that they can utilise our excellent service. You will ensure that every installation milestone is excellent. You will be professional, courteous and will leave customers properties clean and tidy with a superfast service, which they will recommend to others.What will you be doing?
  • Delivering an excellent customer experience for the customer.
  • Ensuring Health and Safety is a priority when working on site, taking into consideration your own safety and that of customers.
  • Working to Hyperoptic quality standards and self-certify your own work before signing off as complete.
  • You will take ownership of any site issues and work with others to ensure that a resolution is found and documented.
  • Identifying problems / issues and escalating to your Field Team Manager to ensure that continuous improvements are made to the business and processes.
  • Team working is an important part of working as a Hyperoptic engineer and you will need to build good working relationships across the business.
  • You will review your performance regularly to understand how you can make improvements in your customer service delivery. Adhering to business processes is key as well as identifying improvements so the customer experience can be constantly improved
What We Are Looking For
  • A UK Manual driving license with no more than 6 points
  • Comfortable working at heights and outside in all weathers
  • Customer service experience in a face to face service environment
  • Good written and numerical skills
  • Strong interpersonal skills with an ability to clearly direct others and influence change
  • Desirable - Highly organised and able to work on multiple projects, installations and repairs without a detrimental impact on service quality
  • Desirable - Experience in Telecommunications business
Why work for us?Hyperoptic is the UK’s hyperfast broadband provider and we’re No.1 for reliability in ‘Broadband Provider Survey 2021’.We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.Some Of Our Benefits
  • Excellent career progression opportunities
  • 25 Days holiday rising to a maximum of 35 with length of service
  • Private medical Insurance provided by AXA health
  • Life assurance giving you cover of 4 times your base salary
  • Our pension scheme matches your contributions up to 4%
  • Retail offers — discounts from hundreds of recognisable brands
  • Free Hyperoptic broadband if you live in a Hyperoptic area
  • Enhanced pay for new parents
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Deadline: 21-06-2024

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