Brand Homes Duty Manager

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

Thanks for your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

-

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our portfolio. Crafting Spirits With Passion, is what we do best… not only are we producers of exquisite brands, but we are also distributors and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm and solid business values, we are now expanding our B2C offering and continuing to invest in each of our brand homes (visitor centres) as our brands continue to evolve and grow.

Our physical brand homes (BH) sites are currently in Edinburgh (Edinburgh Gin) and North Glasgow (Glengoyne) and we have consistently been rated on Trip Advisor as part of Scotland’s top rated tourist attractions! Our teams already deliver some of the finest distillery tours and tastings in the country and provide truly engaging and world class visitor experiences. Not one for ‘resting on our laurels’, we continue to make further capital investments across all of our core brand homes. We are committed to continuing to invest in this business channel. We will shortly be opening a brand new city centre Edinburgh Gin distillery and visitor centre and will also be opening a new distillery and visitor centre in Falkirk (Rosebank)!

We are also continuing to invest in our people and growing and enhancing our operational capability, to continually evolve and expand our visitor offering. Providing unique and outstanding visitor experiences, all underpinned by our focus on customer centricity and authenticity, this is the beating heart of our IMD proposition. It is our people who make all of our magic happen…

-

Our new opportunity…

Our brand new role within Edinburgh Gin – Brand Homes Duty Manager, will report to our Distillery Experience Manager (Edinburgh Gin). The role holder will be part of the sites management team and be responsible for leading the established team of Distillery Ambassadors, in thedelivery of tours, tastings, events, trade visits and all visit related activity to a high standard. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has true passion and is dedicated to providing an exceptional visitor experience in a warm and friendly environment.

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

-

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have exceptional customer service and people management skills, ideally within a visitor attraction and/or hospitality environment. Previous experience within the whisky and spirits industry would be beneficial but not essential.

We are looking for someone with a charismatic, warm and engaging personality, who is able to leada successful team of individuals, establishing a warm and friendly culture. An effective communicator who can build strong relationships, and work together with the team to deliver a seamless servicewhich will excite and delight our customers. We are looking for candidates who have an eye for detail and a drive for ongoing improvement!

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Edinburgh Gin brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

A copy of the job profile is included below to provide additional insight.

-

Next steps…

If after reading through, you still find that all of this really excites you, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of this combined with a positive, fun and engaging personality and attitude, then do get in touch!

To apply for this opportunity, click the apply now button to create your own recruitment account with us and submit your application and CV. Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! This is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

-

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.