Brand Capability Coach

☞ Costa - QFM - Head Office

View: 103

Update day: 11-06-2024

Location: Sheffield Yorkshire and the Humber

Category: Sales

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At the heart of Costa Coffee are our values; we believe in Pride, Ambition, Integrity and work Together. We are the No 1 coffee brand in the UK. At Costa, you are part of a team that shares a passion for coffee, and a desire to deliver great experiences to our customers, our communities and to our people. All that we ask is that you will need to be a courageous leader.

The Brand Capability Coach supports and coaches store teams and above store teams to deliver exceptional brand standards whilst identifying potential performance and implementation gaps.


Responsibilities of a Brand Capability Coach at Costa Coffee:


  • To provide hands-on guidance to Store teams on brand operational excellence and delivery of the highest levels of customer satisfaction and drive sales.

  • Report back to the Area Coach and Head of Operations the action plans and store focus on improvements that will enhance the brand excellence and customer satisfaction.

  • Implement training sessions where necessary.

  • Identify issues that may cause risk to the team or customers.

Requirements to be a Brand Capability Coach at Costa Coffee:

  • A leader with coaching experience, remember you are leading from the front.

  • A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.

  • A brand ambassador who ensures great attention to brand standards

  • An ambitious character who wants to be part of our growth journey.

  • Ability to thrive under pressure and execute with pace.

  • A hands-on operational leader.

Benefits of being a Brand Capability Coach at Costa Coffee:

  • Annual salary review

  • 30 days’ holiday

  • Employee discount

  • Performance related bonus

  • Excellent career prospects and development

  • Company pension scheme

  • Access to the Apprentice Scheme Level 4 and Level 5.


We are interested in speaking with people that have a background in or worked for:

  • Branded coffee shop

  • Cafes

  • Quick service restaurants (QSR)

  • Retail

  • Hospitality

  • Catering

INDHEADOFFICE
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Deadline: 26-07-2024

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