Branch Operations Manager

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re a passionate and empowering leader, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as Branch Operations Manager at Barking.

You’ll be working for Minster one of more than 30 exciting Saint-Gobain brands in the UK, our mission is ‘to be recognised as the first choice distribution partner for interiors and external envelope solutions’. Through our nationwide network of branches, we stock leading brand names, such as British Gypsum, Rockwool, Isover, Knauf and many more, meaning product can be delivered to our customers where and when they need it. Our branch colleagues and sales experts are knowledgeable and ready to support even the most complex of projects, to help our customers enjoy a hassle-free personalised trading experience. We work hard to ensure that Minster is easy to do business with, and harder to live without.

Is this role right for me?
First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you’ve never worked in this industry before, or had years of experience with one our competitors, you’re just as likely to be a great fit!

As a Branch Operations Manager with Minster, you will be responsible for the effective operation of the warehouse and transport functions within our Barking branch. It’ll be up to you to ensure all tools are in place for the smooth running of your branch, that operational KPI targets are achieved and, most importantly, that excellent customer service is provided. You’ll also be supporting the Regional Operations Director and acting as a main point of contact to maintain a strong health and safety culture, and improve operational activities.

There are some specific skills and experience we are looking for from suitable candidates;

• Previous experience of managing a team of people, with people development an performance management being a key criteria
• Knowledge of health and safety legislation and experience of implementing and managing safety plans and managing behaviours
• Experience in logistics and planning is desired but not essential as training will be provided.
• A highly analytical and organised mind with the ability to communicate complex information with ease.
• The capability to make strong decisions and demonstrate that you are a real problem solver.

What will I be doing in the role?
The Branch Operations Manager is an essential part of creating a positive customer experience with us, working with the branch team you will;

• Build a proactive health, safety and environment culture. Ensuring that colleagues and customers are free from accidents, and everyone actively promotes a safe and healthy working environment
• Logistical planning – to ensure cost effective route planning for all deliveries to maintain the lowest cost to serve at the same time as meeting the needs of the customer requirements.
• Operational Standards – to maintain a warehouse and yard layout which is operationally time efficient, safe and product is stored in a manner so that it is not damaged.
• Inventory Management – to identify the correct product range for the site, PPI completion, ordering stock to ensure continuous supply for customers and manage stock effective to ensure stock vitality through the team.

Are Minster and Saint-Gobain an Inclusive employer?
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.