Position: Associate
Job type: Full-time
Job content
Description The Bra Fitting Specialist is an expert in bra product and fit – able to diagnose fit issues, sell bra wardrobes and deliver emotionally engaging customer experiences that ultimately grow total bra sales. The Bra Fitting Specialist promotes an ‘I am Best at Bras’ culture by inspiring, supporting and mentoring peers. Key Responsibilities: Drives bra sales and growth by personally selling to customersProactively engages with customers, reads cues and responds effectivelyMoves with intention, connects with multiple customers and encourages them to try on productUses confident selling statements and is effective at overcoming customer objectionsDemonstrates expert-level product and fit knowledge to diagnose fit issues and build bra wardrobes on the sales floor and/or fitting roomProvides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fittingCreates an enthusiasm for Best at Bras strategies by inspiring, supporting and mentoring others’ bra behaviorsUses and maintains the Bra Wardrobing Center to introduce customers to bras and follow up while they are in the fitting roomTakes initiative to understand the bra business and offers suggestions on how the store can drive bra growthParticipates in bra sales goal setting with manager and tracks individual and team performance towards the goalAssists in training of new sales associates, serving as a shadow partnerDelivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed All associate roles at Victoria’s Secret are responsible for:Driving top line store sales results and growing the business through action and productivityMaintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" cultureCreating customer awareness of programs available to them, (i.e. Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicableSetting personal goals and tracking individual and team performance to the goalsPreparing for each shift by maintaining awareness of all sales, promotions and applicable ringing proceduresTaking initiative to recover and replenish merchandise, so it is available to sellUnderstanding and adhering to visual merchandising brand standardsAssisting in housekeeping of sales floor and communicating maintenance issuesKeeping an awareness of, and building personal capability in, loss preventionReinforcing store strategy to reduce shrinkSupporting all activities related to providing a safe working environmentUnderstanding and demonstrating Company values QualificationsExhibits an authentic desire to exceed the customer’s expectationsDemonstrates empathy and sensitivityPersuasive, builds enthusiasm and inspires the customer to buyProven ability to meet or exceed sales goals preferredDemonstrates a sense of urgencyHas a healthy, competitive spirit, while maintaining a team focusIs resilient and bounces back quickly from setbacksPursues opportunities to take on more responsibilitySeeks out coaching from leaders and peers to improve productivity; leads own learningSchedule flexibility that includes evenings, weekends, holidays, and non-business hours An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Deadline: 21-06-2024
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