BOS - On Call Customer Service Assistant - Glasgow, Shawlands

End Date

Sunday 04 July 2021

Salary Range

£18,385 - £18,410

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Join the friendly can-do people who make things happen

At Bank of Scotland we go the extra mile to make things happen for our customers every single day. We’re looking for new On Call Customer Service Advisers – could you join our team and make a real difference to the lives of our customers?

As an On Call Customer Service Adviser you’ll be flexibly supporting branches and teams within your local area. You’ll be employed on a 12 month fixed-term contract working a minimum of 15 hours per month. There’ll be the opportunity for flexible overtime as part of the role, as is required by our branch demands.

Job Description

Start your journey with us

Are you down to earth and approachable? Do you know what makes for an excellent customer experience? If the answer is yes, we want to hear from you.

As an On Call Customer Service Adviser you’ll be the first point of contact between us and the most important part of our business: our customers.

Working across a number of branches you’ll develop new relationships, build a network to support your future career and see first-hand the impact you can have on our customers.

Day to day you could be:

• Greeting customers as they call or visit our branches
• Helping customers with many of their day-to-day queries
• Helping customers use our technology
• Supporting a number of branches within your local area
• Working with your team to make life easy for our customers
• Taking the time to really get to know your customers and colleagues
• Supporting initiatives within the local community

Our branches are open at varying times Monday to Saturday (with some opening Sundays) to ensure we can support our customers when they need us. As an On Call Customer Service Adviser you’ll work a variety of hours across these days.

Why is Bank of Scotland the right place for you?

From the beginning we’ll give you excellent training and all the support you need, regardless of whether you have previous finance or banking experience. You’ll receive the same thorough training as all of our Customer Service Advisers (please note this requires you to be available full-time for the first three weeks from your start date). You’ll also open up a range of opportunities to learn, grow and develop within Bank of Scotland and our broader Group.

Our colleague reward package can be tailored to suit your lifestyle. You’ll benefit from a wide selection of options that fit your individual needs including a host of flexible benefits, private healthcare, colleague share schemes, pension schemes – and you can even choose to buy or sell your holiday allowance.

If building a collaborative and inclusive environment where customers, colleagues and communities are appreciated every single day is as important to you as it is to us – then we’d love you to apply.

Want to join us?

Our roles generate a lot of interest and occasionally we have to close the adverts slightly earlier than stated on our website. So if you think working with us could be right for you, please apply now.

The hours you work will be individual to you, so whilst we advertise our full-time salary, this will be pro-rata for reduced hours working.

The diversity of experience amongst our colleagues makes our workplace unique, so we encourage people from every kind of background to apply. As part of Lloyds Banking Group we’re proud of the culture we’re building; the Group has been named a Times Top 50 Employer for Women, a Top 10 Employer for Working Families and listed in the Top 10 Employers by Stonewall.

The Group has also been named the Best Bank in the World for Diversity and Inclusion by Euromoney, has an award winning Return to Work Programme and is proud to be the first FTSE 100 organisation to set an ethnic diversity target – Bank of Scotland is proud to be a part of this.

Apply today and become part of an inclusive, values-led culture, focused on making it happen for our customers.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

In order to meet regulatory requirements under theconduct rules,the Group expects that all colleagues applying for or undertaking a role which is covered by these rules must abide by them at all times. You must keep the interests of customers and clients at the forefront of your daily activities and exercise appropriate skill, diligence and integrity in all aspects of your role to avoid any breaches of the conduct rules.