Body Composition and Fitness testing Consultant

Job content

Company description

My Vital Metrics is London’s only dedicated Body composition and fitness testing lab for the public.

Job description

Position Summary:

The Body Composition and Fitness testing consultant at My Vital Metrics is the primary interface for our clients. When clients come in, you will conduct the tests which they have requested. This will be either a DEXA scan for body composition, a Resting Metabolic Rate test or a VO2Max test. You will then go through the results with them and explain their meaning and how the client can apply this knowledge to direct their training and fitness goals. Between clients you will write up their reports to send to them, conduct calls to potential new customers, research scientific journals for key relevant data, and work on regular fitness and nutrition based blog-posts for My Vital Metrics’ website and social media.

Knowledge and experience required:
The role requires a thorough grounding in nutritional and sports science knowledge. You should be able to talk confidently and in appropriate scientific terms about the results and about the subject generally. You should also be able to field related questions from clients. In addition to the raw scientific acumen, you should also have the gravitas that comes from a number of years of practical experience advising clients on issues of training, nutrition and health. For non-client facing tasks such as research, you should be able to form an opinion on the strengths or weaknesses of studies in nutrition and sports science and be able to distil the key facts from scientific papers.

Personal Qualities Required:
· This is primarily a client-facing customer-service role.

· Therefore you must be well presented at all times. Having genuine care for the health of all our clients, and care about the advice we give and how we give it is of primary importance.

· The ability to listen and observe clients to pick up on the verbal and non-verbal cues and clues which will help us to direct their health plan.

· Strong sense of personal responsibility and dependability as you will be working with highly advanced medical equipment which could be very dangerous if misused.

· Good attention to detail and relative aptitude with computer systems

Main Purposes of Role

1. To provide an exceptional service to MVM’s client base at appointments they book and to respond to their questions

2. To follow up new leads and answer customer email queries quickly and thoroughly

3. To conduct research on the content for blog posts on health, fitness and nutrition topics.

Key Tasks

1. Manage the entire customer experience of MVM from when you collect them from reception to when they receive their report after their appointment

2. Correctly operate the key equipment including an X-Ray DEXA scanner, a 3D scanning booth, and a O2/CO2 Mixing chamber for Resting metabolic rate and VO2Max tests, and additionally a stationary bike, a treadmill and various computers and iPads.

3. Operate the key online systems to update customer records, take payments, take bookings, send and respond to emails and calls

4. Contact leads who have recently joined the mailing list to answer any questions they might have

5. Conduct research through scientific papers and other articles as required for content for the website and social media

Reporting Structure

Reports to the Director

Key Objectives

1. Maintain MVM’s excellent Trustpilot rating by providing the best service possible

2. Secure new revenue by calling leads and answering their questions and recommending appropriate services

3. Generate quality research for content for the website

Qualifications/registration

Must be a qualified Personal Trainer or Nutritionist or Sports therapist or have a full exercise science degree or similar. Must be registered with the applicable body.

Part-time hours: 16 per week

Job Type: Part-time

Salary: From £30,000.00 per year

Additional pay:

• Retention bonus

Benefits:

• Casual dress
• Flexible schedule

Schedule:

• 8 hour shift

COVID-19 considerations:
My Vital Metrics will adhere with whatever guidance is issued by the government at the time.

Ability to commute/relocate:

• London EC2M 5SQ: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you aware that this role is for 2 days per week only?

Education:

• Bachelor’s (required)

Experience:

• Personal Training or nutritionist: 3 years (required)

Work remotely:

• No