BMW UK, National Sales Company, Farnborough - Technical Support and Warranty - 13 Month Placement (July 2022)

We believe in creating an environment where our placement student really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That’s why we’ll treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

BMW UK, Farnborough – Technical Support and Warranty - 13 Month Student Placement (July 2022)

The successful candidate will work within the Technical Campaigns team, providing support to Aftersales and our Retailer network.

The position provides the opportunity to collaborate with all areas and gain a holistic understanding of the department and its role with the company.

What will you be doing?

• Work on technical and warranty projects this student placement will give you real responsibility and autonomy, you will develop a good understanding of vehicle quality issues that may arise and the function and structure of the vehicle supply chain from BMW Group factories through to the end customer
• You will focus on Safety Recalls and Technical campaigns; this will involve assisting with customer mailing templates and running off batches of letters for recalls and technical actions. Additionally, you will be required to monitor the progress of the campaign through the analysis of customer recall data and compiling monthly reports on the campaign and recall completion rates
• Part of your remit will be to liaise/communicate with individual Retailers in order to achieve greater completion rates of low volume recalls and campaigns
• Additionally, you will put your written communication skills into practice when drafting and sending recall communications designed to be sent directly to customer vehicles via our state of the art InCar communication system (TCN)
• Support with Retailer HUB publishing of bulletins and documents, the Retailer HUB is the information supply platform used by BMW Group UK to our Retailer network
• Utilise your excellent communication and networking skills you will liaise with key stakeholders in Sales, Parts, Customer Service and Aftersales areas of our business regarding technical campaign topics
• In order to proactively support technical and warranty you will be encouraged to look at the internet forums and social media for quality issues and trends

• Studying toward a degree (or equivalent) in a Business or Engineering discipline and on track to achieve a 2:2 or above
• Passion for the automotive industry
• Excellent knowledge of MS Office products, especially Excel and PowerPoint and Word
• Strong relationship building skills and a professional level of customer service, showing exceptional written and verbal communication skills
• Good organisational and time management skills, and ability to show high attention to detail to every task
• Ability to work at both a detailed and high level, prioritise activities, work under pressure and multi-task
• A full UK driving licence is preferable but not essential

Did you know…

Farnborough is home to our BMW, BMW Motorrad, MINI, ALPHERA and Alphabet National Sales Centres. We’re proud of our office environment and achievements. We offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency and reduces wasted energy. For this reason we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

Why choose us?

• Great Pay– a competitive annual salary of £18,500, 27 days’ holiday (pro rata to your contract) and a pension scheme.
• Rewarding Work-Life Balance – contracted working hours are 37.5 hours a week, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits - throughout your placement you will be supported by our experts and have the opportunity to enjoy other employee benefits.

What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stages of the recruiting process could include: online testing, video interview and then a face-to-face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please note:

We operate rolling recruitment; this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all the free text questions for your application to be progressed, and include a role-relevant cover letter, explaining why we should consider you for this position.

To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement and be able to provide proof of your legal right to work in the UK, if you are not a UK passport holder.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Closing date for applications: 31 October 2021

Any further questions? Email us on hr.services.recruitment@bmwgroup.co.uk