Billing Team Supervisor

Job content

This role requires you to be a strong and motivational team leader with solid customer service and stakeholder management. You will demonstrate best-in-class invoicing gained within a large organisation, bringing examples of where you have driven team engagement and continuous improvement.

Key Duties Will Include

Managing accuracy and timeliness of billing within the National Billing team using SAP. This includes monitoring and managing the teams billing queries through to resolution.
Ensure the timely uploading of invoices and supporting documentation to customer portals directly or via our International Shares Service Centre (ISC). Maintaining KPI’s.
Advance planning and organisation of team workloads and new work, to meet the department SLA’s, targets and deadlines.
Motivate and drive engagement in the team, driving ’right first time’ behaviour.
Communicates, engages and motivates teams through regular updates via meetings, and briefings.
Arrange and lead billing meetings to review, WIP, backlogs and performance. To be able to give guidance and support setting clear targets and outcomes.
Provide billing operational reports.
Dealing with both internal and external Stakeholders on the telephone and by email.
Increase profitability of our National Account Customers by following and monitoring billing procedures and process controls to maximise revenue and safeguard against revenue erosion.
Develop strong working relationships at all levels across the business.
Upholds and manages staff records, follows HR processes as stated within the Company policies.
Should be adaptable if requirements are needed outside of day-to-day responsibilities.
Ensure training requirements are assessed, documented and implemented. Review of staff competencies per agreed reviews, and mapped to any feedback .
To lead and assist in organisational change processes, taking a leadership position to identify system and process improvements and enhancements. Continually looking at upstream process improvements to improve invoice accuracy, timeliness and payments.
Establish work standards; design / maintain effective workflows and operating procedures within the National Billing Team.
Recruits, manages, trains to retain the "Best People".
Manages company data with the necessary confidentiality. Follows company policy on all aspects of security and risk.

Knowledge, Key Skills And Experience

Experience using SAP.
Good communication, interpersonal and management skills.
Numerate.
Approach work with a "can do" attitude. High motivation and work ethic.
Ability to plan and prioritise team and own work. Able to work on their own initiative.
Determined individual, self-motivated and team oriented to achieving individual and team targets.
Works with professionalism, adhering to the highest standards of honesty and integrity. To treat people fairly, with respect, impartially and consistency.
Intermediary Microsoft Excel & Word, SAP, Microsoft Teams and SharePoint.
Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Bonus
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers