Job type: Full-time

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Job content

Posting Date Jan 28, 2022
Job Number 22012142
Job Category Food and Beverage & Culinary
Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, London, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N


Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.


Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriottis part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

The UK’s Original Marriott Hotel is excited to be seeking a passionate, exceptional & experienced Head Concierge to join one of the most engaging, fast-paced Front of House environments in Mayfair. The successful candidate will showcase outstanding leadership qualities to lead their team in creating the ultimate guest experience, influencing and taking ownership of delighting our guests throughout prior, throughout and post their stay. By setting the tone and leading by example, the Head Concierge will embed service excellence at every touch point in the guest journey, using their experience to continually refine the concierge teams performance

Proudly Marriott… Uniquely Grosvenor Square - Come and join our Mayfair Playground!

The impact you’ll make

You are a bright mixologist who is always on the lookout for new beverage trends. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day.

JOB SUMMARY

A multifaceted role on the front line in providing high quality, friendly & fun beverage service to all guests of the speakeasy style whilst utilizing the unique The Luggage Room welcome. Tasked with the brief to always provide high quality, high energy and memorable guest experiences at The Luggage Room by ensuring orders are accurate and service is effective and efficient. Lives the service culture of a Neighbourhood bar where relationships and guest interactions are at the core of the operations. Responsibilities will include all aspects of the operational day to day running of the bar itself from preparation, cocktail crafting to table service. Further responsibilities are found in completing opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.

Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs. They are not just a beverage enthusiast but also the host of the venue. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. The Junior Bartender will have a keen interest in bar culture and be receptive to new ideas and change, contributing to and embracing the Luggage Room service culture. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs.


No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, ensuring your uniform and personal appearance are professional. The Junior Bartender will feel comfortable answering guest questions or concerns regarding the provenance, taste and appearance of the offering. The Junior Bartender will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for the Junior Bartender– to get it right for our guests and our business each and every time. They will partner with management in creating a team of individuals who will provoke unique experiences for our guests by assisting in the hiring, training and development process of our associates.


Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues

What we’re looking for

  • Great storytelling skills
  • Positive outlook and outgoing personality
  • Previous bartending experience is a big plus.

This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a beverage enthusiast. And with us, you’ll get to both refine and showcase your craft of creating cocktails. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Deadline: 26-07-2024

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