Bar Associate

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JOB SUMMARY

To ensure guests expectations are met and exceeded by providing hospitable service in an efficient, courteous and professional manner following Marriott standard and procedures.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at the Marriott Hotel Canary Wharf and Executive Apartments.

• Number of Direct Reports - 0

CANDIDATE PROFILE

Experience:

• Previous experience working in a (Hotel) Restaurant and/or F&B experience

Skills and Knowledge

• Knowledge of restaurant operation procedures
• Strong Communication skills (verbal, listening, writing)
• Team orientated and innovative
• Organizational skills
• Pro-active and reliable

Education or Certification

• Good level of English essential

SPECIFIC DUTIES

• Ensures that service stations are prepared, stocked and ready for service.
• Greets all guests using the guests’ name as often as possible.
• Takes orders, serves food and drinks to ensure that guests have a great experience within the department. Follows the ‘sequence of service’ for all meal periods accordingly at all times.
• Ensures that all the side jobs assigned at the beginning of the shift are followed and finished before shift end.
• Maintains highest level of cleanliness, including safety of furniture, fixtures and fittings. Uses ‘clean as you go’ policy to ensure a clean and tidy work area.
• Ensures that the guest bills are accurate. For Bar service the bill has to be on the table at all times as per the redlining L.S.O.P .
• Ensures that payment is received from all guests and payments as well as all orders are being posted in Micros.
• Recommends and ‘sells’ to guests through menu knowledge, suggestive and up-selling techniques.
• Responsible for the safe keeping of all keys.
• Ensures that all food and beverage products are correctly stored, dated, labelled and rotated where necessary.
• Maintains a high standard of personal appearance and hygiene, and meets hotel grooming and uniform standards.
• Ensure the Cashier Sheets are accurate and any discrepancies are noted and signed by a supervisor. Also ensures Executive charges, discounts, promotions are recorded accurately and signed by a supervisor or manager.
• Maintains healthy inter-departmental relationships.
• Adheres to the Licensing Laws and Weights and Measure Acts
• Is empowered to deal with guest problems, through following the LEARN process, and completes guest response forms. Seeks advice when unsure what to do.
• Promotes awareness of health, safety and security within the department for associates and guests. Example: fire alert points, exits, extinguishers, table clips etc.
• Develops self and others, by responding and giving feedback to other associates.
• Attends 15 minute trainings, pre-shift briefings, taste panels and departmental meetings in order to develop their skills and knowledge.
• Carries out any other duty/function that may be assigned by the immediate Supervisor.
• Has general knowledge about the hotel’s facilities and features.

OTHER

• Performs other duties as assigned by Restaurant / Assistant Restaurant Manager, Director of Restaurants or Executive Committee Member to meet business needs.

• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do your job but normally not less than 40 hours per week.