Banking Associate

Business Unit: Personal – Customer Fulfilment & Servicing
Salary Range: £20,000 - £21,600 per annum DOE
Location: Gosforth Hub
Contract Type: Permanent

Kickass careers start right here

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. We’re on the lookout for like-minded individuals and innovators to help drive our strategy forward. We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Here’s what it means for YOU:

• 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
• Up to five extra paid well-being days per year
• A 35-hour working week
• 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market leading Pension & Private Medical Insurance
• Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
• Ability to work anywhere in the UK (where the role allows)

And you get these Red-Hot Rewards from day one!

Within Customer Fulfilment & Servicing, our customers are everything to us and we take the service we deliver very seriously (but also make sure we have fun delivering it.) We`re looking for people with bags of energy and have a real desire to deliver magic moments for our customers. Our customers love the personalised and special service they receive from us, and when their requests reach our team you`ll be responsible for making sure that customer experience exceeds all expectations each and every time! In return, we’ll train, encourage and reward you, helping you every step of the way to make memorable customer experiences

As part of this role, you will be working onsite in our Gosforth hub and will be largely responsible for the management, processing and cashing of customer Credit Card and Post Office cheques.

We’ll ask you to…

• Look for the little things that make a big difference by providing outstanding customer experiences.
• Be insatiably curious and identify opportunities to improve systems, productivity and processes.
• Have a strong ability to deliver accurate work – attention to detail is crucial in this role.
• Provide excellent customer support for our customers - you’ll be a Virgin Money ambassador. We love going the extra mile for our customers to delightfully surprise them and enjoy the pride that it brings to make people happier about money!

To be brilliant you must have

• A huge amount of passion for customer service.
• Excellent communication and listening skills; ability to listen, understand and respond professionally
• The energy to deliver great service
• Proven interpersonal skills and the ability to work positively with internal and external stakeholders.
• Ability to adapt, and learn quickly

It’s a bonus if you have relevant experience or knowledge of the services we have across Personal Operations – but it’s not essential!

Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We’re all about helping you Live A Life More Virgin, so happy to talk flexible working with you.

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at careers@virginmoney.com.

Now the legal bit…
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we’ll need to you to confirm you have the Right to Work in the UK.

If you’re successful securing a role with us, there are some checks you need to complete before starting. This includes a credit and criminal record check, as well 3 years’ worth of satisfactory references. If the role is part of the Senior Manager and Certification Regime, it requires enhanced pre-employment checks - we’ll ask for 6 years’ of regulatory references and once in role, you’ll be subject to periodic employment checks.