Bank Concierge

Bank Night Concierge

Grove Park, Bury St Edmunds

£10.72

Hours as and when required

Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However, you aren’t guaranteed shifts every week as hours are worked as and when required.

We are looking for a Bank Night Concierge to join our team in Bury St Edmunds. You will be our first point of call during the night for our customers, ensuring security is maintained and will develop good relationships with our customers, in order to help them develop life skills.

At Sanctuary Supported Living, we are passionate about supporting people to live as independently as possible and to lead fulfilling lives. At Grove Park, which is part of Bury St Edmunds Homeless Supported Housing, we provide support to people experiencing, or at risk of, homelessness.

The aim of our services is to ensure our customers achieve their own goals and aspirations through the support and encouragement of our staff and focusing on delivering excellent quality.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as on-going training to develop new and existing skills and encourage progression.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

Read more about Bury St Edmunds Homeless Services on our website

The role of Bank Night Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Ensuring an excellent service is provided to our customers
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Completing concierge check lists, feeding back information and completing incident reports if required
• Night and Lone Working

Skills and experiences:

• Experience of working with vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Good communication skills

• Ability to use IT systems confidently
• Experience of working to deadlines and prioritising work loads
• Some knowledge of the application of Health and Safety legislation

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £10.72 per hour
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

Download our Recruitment Pack to learn more about Sanctuary culture and how you can #BeYourBest

Closing Date: 17 December 2023

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at ourcareers page, or find us onTwitter,Facebook,LinkedInandYouTube.

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.