Band 3 Ward Clerk - ICU / EPIC

☞ Royal Free London NHS Foundation Trust

View: 104

Update day: 11-06-2024

Location: London

Category: Health / Medical Care Doctors / Nurse

Industry:

Salary: £27,948 - £29,468 a year

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Job content

We are seeking one person to join our team of ward administrators in the Royal Free Intensive Care Unit. Based on two floors the critical care unit treats more than 2,000 emergency and elective admissions a year.

As a ward administrator for ICU you will be responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward’s clinical and nursing teams, patients, relatives and their carers. You will also be involved in admitting and discharging patients through the Trust PAS and maintaining the integrity of patient data. The post holder must be able to work alone and as part of a team as required, be sociable and able to deal with the potential pressures of a busy critical care environment.

You will be working as part of a regular team on a rolling rota of three days on and three days off, 8am to 6pm. This will involve some weekend work. Across the course of an average month you will be working 33.5 hours a week, pro rata.

As a ward administrator for ICU you will be responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward’s clinical and nursing teams, patients, relatives and their carers. You will also be involved in admitting and discharging patients through the Trust PAS and maintaining the integrity of patient data. The post holder must be able to work alone and as part of a team as required, be sociable and able to deal with the potential pressures of a busy critical care environment.

We are an inclusive, diverse and friendly team with a strong patient-facing work ethic. Our goal is world class clinical outcomes and world class patient and service user experience
  • Provide a proactive, high quality front-line reception service to the ward. Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction.
  • Admit and discharge patients using the Trust PAS
  • Operate security entry system to the ward as required.
  • Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
  • Deliver a proactive and high quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, carers, nurses, ward managers, matrons, patient pathway co-ordinators, therapists, clinicians, other healthcare professionals, staff from other departments.
  • Suggest any changes to local working practices that may benefit customer care and/or improve the administrative and reception service on the ward/unit.
  • Deal with telephone enquiries or if of clinical nature refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality professionalism and courtesy are prioritised at all times.
  • Send every patient’s discharge letter to their GP within two working day of their discharge from the ward in order to facilitate continuity of care once the patient is back in the community.
  • Represent the Trust in a professional manner at all times.
  • Ensure patient’s records are ready for discharge
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Deadline: 26-07-2024

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