Aura Host

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Aura Host:

• Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
• Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
• Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
• Manage the guests’ digital experience, according to the global strategy.
• Manage customer incidents, following the established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Verify material orders following the set product guidelines, for better optimization of economic resources

(I understand that this is not an exhaustive description of my duties & this document is constantlychanging & being updated)

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

Our Benefits Package Includes:

• Competitive Salary

• Holidays: 28 days’ holiday including 8 public holidays

• Contributory pension scheme and Life Assurance

• Discounted dental and health cover with HSF

• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

• High street discounts: with Perks at Work

The successful candidate must already have eligibility to work in the UK

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIPPeople.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be “Very Inspiring People“, follow us on:

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