Audit and Assurance Officer

Job content

Company Description

Mitie, Care & Custody are delighted to announce the opening of the 2nd only female Short Stay Immigration Removal Centre in the UK.

Our philosophy at Mitie is all about delivering brilliant service to the people in our care and creating great training, development, and career opportunities for the people we employ. We support our people every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect. 

Opportunities at Female Only IRC

We're looking for people to create a brand new team based at our new Immigration Removal Centre (IRC), as part of our newly acquired contract. Individuals will have experience in relating to people that may be agitated or confused by their circumstances and are able to interact and assist potentially vulnerable individuals whilst in our care. Empathy and resilience are key attributes for this role.

You will be passionate about delivering a great service in a sensitive manner, along with good communication skills and a team player. The ability to remain calm under pressure and experience in problem solving would also be advantageous to developing your career within Care and Custody.

We will consider applications from candidates that require part time employment.

Job Description

To carry out audits to schedule in order to achieve compliance with contractual, Home Office, Company, legislative and relevant standards: maintaining and improving them in line with latest practices

• Carry out audits assigned in a timely manner to ensure compliance to contractual, Home Office, Company, and legislative requirements
• Contribute to a climate of innovation and continuous improvement so that all staff are focussed on meeting contractual requirements, adding value and delivering best practice
• Provide support and advice to staff and local managers to ensure quality standards are met in compliance with relevant legislation
• Collate and analyse audit information in a timely manner, making recommendations where non-compliance or opportunities are identified, tracking them to completion with the assigned employees, escalating any concerns regarding close out
• Assist in the production of the monthly Centre Managers report ensuring all key information is accurately recorded and reported to the Home Office client
• Drive the Self Audit process for Standard and Security modules to ensure completion to the agreed timetable in line with the contract
• Administer version control systems ensuring that relevant information is processed and disseminated both accurately and to deadline
• Educate staff in their understanding of the contract and the execution of their duties in compliance with the requirement of that contract
• Manage contractual specifications to ensure they are an integral part of management decisions and actions, in order to maintain contractual compliance
• Promote commitment and compliance to Health & Safety and Environment standards and contractual requirements to ensure it is embedded across the Centre
• Assist in ensuring the progression and effective implementation of identified energy reduction programmes
• Prepare for, and play an active part in, the Centre’s external accreditation programmes such as ISO 9001 / 14001 / 45001 in line with Mitie corporate accreditation
• Attend regular meetings with the Head Office Compliance team to discuss contract issues and mitigation

Qualifications

Essential

• This role requires previous experience of working in a custodial environment
• Relevant previous experience in audit, compliance and standards
• Excellent attention to detail
• Clear Communicator: Both verbal and written English of a high standard
• Basic-Intermediate IT Skills: Microsoft Word, Excel and Outlook
  

Desirable

• Level 3 Qualification, or accredited to level 3 from relevant experience: e.g. A level, access to higher education diploma, advanced apprenticeship, applied general, AS level, international Baccalaureate diploma or Level 3 Award, Certificate or Diploma
  

Additional Information

Detainee Care and Management

• Interacts with detainees easily, quickly building rapport but maintaining professional distance
• Is impartial, fair, assertive, consistent and confident with detainees
• Treats detainees with respect as individuals and encourages detainees to do the same to others
• Listens carefully to detainees, including picking up on unspoken communication
• Explains issues clearly to detainees and keeps them informed at all times of relevant issues
• Makes time to understand detainees and regularly helps them, working hard to meet their needs
• Shows empathy and compassion
• Diffuses anger and worries in detainees
• Acts upon signs of distress, self-harm or anger
• Encourages detainees to express their concerns, take responsibility for their behaviour and participate in activities and programmes
• Is observant
  

Delivering Excellence

• Produces high quality, accurate work to timescale
• Follows and understands Care & Custody standards and procedures
  

Health And Safety Responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
  

Communication

• Is confident, clear, accurate and to the point when sharing/giving information
• Maintains eye contact when communicating
• Asks questions and probes to gain relevant information
• Summarises key relevant points
• Seeks clarification when necessary
• Listens to and carefully reads instructions and information
• Is discreet and maintains confidentiality of information
• Is polite and tactful
• Checks theirs and others understanding
• Adjusts language to the demands of the situation
• Uses non-verbal communication constructively and effectively
  

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;
  

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.