Associate Director (PR mat cover)

Job content

Company Description
We’re a values-based business built around a philosophy of DO | FEEL | THINK. For our people, it encourages them to DO IT, to FEEL BELONGING and to THINK INDEPENDENTLY, creating a vibrant environment where our people can do the best work of their careers. We use DO | FEEL | THINK to inspire our clients too. We want clients to show their values to the world through the acts they create digitally and in real life, helping to generate greater emotional connection with their products and brands, and creating audience relationships built on true Belief. How do we do it? By connecting the modern key Belief drivers of PR, Sustainability, Employer Brand, and Digital Influence – all crucial to helping businesses win in our increasingly values-based world. It all adds up to a vision of creating a progressive and connected creative agency that helps clients find new ways to grow.

Job Description_
Client Management_

• You will be responsible for managing client accounts and providing senior counsel alongside Directors on all strategic matters relating to the client and their industry.
• You will be responsible for identifying and resolving any client / budget / team issues in a timely manner.

Financial management

• Work alongside Directors to manage budgets, staffing and servicing levels to ensure continued profitability and utilisation on accounts.
• Overseeing that clients are invoiced correctly, billability of account team members consistently recoverable and budgets and expenditure closely tracked.

Team management

• Hold regular account review meetings with the account team (and with wider experts where applicable) to ensure client service standards are maintained.
• Responsible for motivating internal teams and leading by example; ensuring existing and new team members are effectively inducted, trained, developed and motivated to deliver the best work for our clients.
• Line management and mentorship of junior team members

Strategic Thinking

• Setting the strategy and plan for communications programmes and leading MSL’s internal account teams to deliver these programmes successfully.
• Proactively plan and develop strategies and contribute strategic insight into the handling of client issues and crisis, providing direction to both the client and the team.
• Demonstrate thought leadership and ability to sell in programs with a strong consumer health component
• You will leverage MSL’s internal experts in order to upsell services to existing clients across the business.
• Demonstrate your ability to present strategy and plans at client management team meetings.

Agency Ambassador

• You will act as an ambassador for the division and for MSL as a whole by proactively developing relationships - both internally and externally with key industry figures - to help raise MSL’s profile.
• As a member of the team, you will support local teams across the UK, ensuring they manage local client relationships and deliver best-in-class work in line with the MSL standards

Qualifications*
Previous experience: *

• Senior level experience in a similar environment.
• Business focused approach and fundamental understanding of how a large organisation operates.
• Experience at managing multi-stake holder accounts.

• Personal qualities and skills: *

• Experience in similar roles within a large communications agency environment and working across large accounts.
• Proven strategic and creative ability to develop campaigns.
• Proven ability to think creatively to resolve strategic challenge.
• Strong finance management and budgeting skills.
• Outstanding leadership skills with proven ability to manage and inspire people internally and externally.
• Excellent negotiation and presentation skills.
• Excellent writing and editing skills.
• A good understanding of social media platforms and ability to advise clients on digital strategies, content and measurement.
• Demonstrating the ability to grow existing business.
• Ability to always add value and make a real difference.
• A great communicator and collaborator, with people of all levels.
• Commercially astute, able to deliver a good margins, negotiate and formalise appropriate budgets.
• Self-aware, shows personality, challenges when appropriate, works well with others and leads by example.
• Proven ability to positively manage people and teams, internally and externally to achieve the very best results.
• A proven team player, with the ability to empathise with clients and remain flexible in achieving the appropriate outcome.

Additional Information
Diversity and inclusion is a core part of who we are at MSL. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.

Location: 40 Chancery Lane, London WC2A

Job Type: Full-time