Associate Account Manager

☞ WeWork

View: 112

Update day: 07-05-2024

Location: London

Category: Real Estate

Industry:

Loading ...

Job content

An Associate Account Manager, Growth Accounts will be responsible for managing the customer experience for assigned growth account members in their aligned Portfolio.

They will work closely with their Growth Accounts team to deepen relationships with assigned accounts, drive retention and upselling, and ensure member satisfaction in their individual portfolios. This role is vitally important in driving the success of account revenue/growth across the Growth Accounts portfolio.

This position will report to the Manager, Account Management who oversees all Account Managers within the territory.

As a successfulAssociate Account Manager, Growth Accountsyou will be expected to:

  • Work closely with the sales team to optimize the member experience of Fortune 500 and high growth accounts

  • Proactively manage a small personal book of business (max 10 accounts)

    • Be present during onboarding of growth account members, add-value in the early stages, and build the relationship to create the highest level of member satisfaction

    • Provide support to local Community Management teams by working with different departments to prioritize high-level items and escalated issues

    • Engage with members post-sale, creatively add value throughout the lifecycle, and ultimately increase retention while reducing churn

  • Reactively support on the wider Growth Accounts book of business

    • Provide support with member escalations/questions

    • Support the move in process by working closely with the community teams

    • Work closely with and learn from the Account Managers to ensure are providing a world class customer experience

  • Manage a high volume of administrative tasks to ensure the client is set up for success with regards to Billing, Operations, Community, and other cross functional relationships.

  • Act as the voice for Growth Account members at WeWork, providing feedback to improve the member journey

Experience and Requirements:

  • 2+ years experience in customer facing role ideally in Real Estate or a related field of space management & operations

  • Project management and business operations experience required

  • Strong generalist - highly competent with the ability to wear many hats

  • Strategic and innovative problem solver and relationship manager

  • Highly flexible and adaptable to continuous change and growth

  • Excellent communicator - verbal and written

Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...