Assistant Manager for Demos - WDS Costco store Milton Keynes.

Job content

• Support the Demo Services Manager (DSM) in ensuring the WDS operation in the warehouse under their control meets the required standard
• Ensure the smooth and effective running of the demonstration programme in your warehouse
• In line with company policies/HR procedures and employment laws, help the DSM to build and develop a reliable and skilled demonstration team
• Assisting DSM with disciplinary and grievance issues involving warehouse staff
• Assist DSM in management of costs and overheads and all factors affecting the profitable performance of the warehouse demonstration activities
• Assist in optimising the efficiency and effectiveness of field operations
• Maintain a high standard of personal performance
  
  

• Support the Demo Services Manager (DSM) in ensuring the WDS operation in the warehouse under their control meets the required standard by
• ensuring that new or existing company procedures and policies (as outlined in the DSM Handbook and Procedures Manual) are adhered to
• ensuring that all Health & Safety rules (including Food Safety policy) are enforced and reports filed/records maintained as appropriate
• taking all action requested via H.O. Bulletin/Emails within timescales requested
• following up on Head Office feedback (e.g. audits, demo sales vs previous weeks’ sales etc) ensuring that all problems/issues highlighted are addressed and resolved
• reporting to DSM and/or Regional Manager on any serious problems/issues which may arise
• liaising with Costco warehouse management and attending meetings as required
• Ensure the smooth and effective running of the demonstration programme in your warehouse by
• working the equivalent of four days per week including alternate weekends
• being responsible for running the WDS operation in the warehouse in the absence of the DSM
• ensuring all demonstrations are set up properly and started on time
• monitoring all demonstrations and ensuring prompt resolution of any problems/issues encountered
• Covering demos as required. For breaks etc.
• In line with company policies/HR procedures and employment laws, help the DSM to build and develop a reliable and skilled demonstration team by
• mentoring, managing and developing the demonstration team as required
• assisting with recruitment, interviewing and training of new demonstration staff
• closely monitoring the performance of all new demonstrators during their 90 day trial period
• monitoring/reviewing staff performance and providing feedback to DSM on people who are failing to meet standard required e.g. in selling and customer service skills
• identifying areas of training required for demonstration staff and, in liaison with DSM, ensuring this training is carried out
• Assisting DSM with disciplinary and grievance issues involving warehouse staff by
• dealing with any disciplinary issues which arise in the absence of the DSM, liaising with Regional Manager on actions taken
• ensuring all action is taken as per the Company Disciplinary & Grievance procedure and assisting with investigations as required
• note taking at meetings and, in absence of DSM, conducting disciplinary and grievance meetings as required in liaison with Regional Manager
• Assist DSM in management of costs and overheads and all factors affecting the profitable performance of the warehouse demonstration activities by
• implementing effective stock control on equipment, disposables etc. and ordering replacement stock only as required
• ensuring all staff are trained on the proper use of equipment and that it is maintained/stored properly in order to minimise damage
• minimising money drains
• Assisting with warehouse administration as required, at the same time complying with the Data Protection Policy, including
• preparing demonstrator contracts and filing signed acknowledge forms
• checking and signing of Demo Report Forms and emailing them to Head Office daily
• printing daily price signs
• purchase of demo stock
• emailing to HO registration details of new starters including evidence of eligibility
• maintaining personnel files ensuring they contain all required documentation
• Assist in optimising the efficiency and effectiveness of field operations by
• recommending any improvements to warehouse procedures which you feel would benefit the company
• attending meetings and contributing to company strategy and policy making as required
• attending training as required
• ensuring all Head Office queries are dealt with promptly
• assisting in new warehouse openings as required
• Maintain a high standard of personal performance by
• complying with all company policies/procedures/guidelines
• working reasonable overtime as required in order to meet deadlines
• carrying out any additional tasks as from time to time may be identified by Line Manager