Assistant Facilities Consultant - Caledonia House

• £23,574 - 34,051 a year dependent of skills and experience

• 12 Month Fixed-Term Contract

• 35 hours per week, Monday to Friday

You’ll be joining a team that’s embarking on an exciting journey launching our big investment, we are working towards supporting future generations, injecting energy in the ways we work. This exciting role will play a big part in supporting our Facility Management team within Caledonia House to ensure our business continues to grow.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a key member within the Facility Service Team, you’ll be required to deliver consistent, high quality professional support to employees through a single point of contact and for this reason Customer Service experience is key. You’ll be resolving day to day facility enquiries, issues and complaints, escalating as appropriate, and resolve with service recovery. You will promote and enable a frictionless work environment, proactively assisting those needing help. You will also promote and enable dynamic working behaviours and etiquette. You’ll be the first point of contact for workshops and meeting room queries in the building (be responsible for co-ordinating positive responses to complex queries).

You’ll be working with squads to make the best use of neighbourhoods and promote the sharing of workplace. You’ll undergo proactive checks on set up, cleanliness and facilities in meeting rooms / areas and manage attendees and waiting lists for events through the intranet and colleague app. You’ll welcome new colleagues, contractors, visitors and ensuring they can work smoothly from the start; running building induction sessions. You’ll also be responsible for regular checking of all support areas (tea points, resource areas; multi-functional devices etc) to maintain cleanliness and supplies and stationery ordering.

About you

Would like to have;

• Qualified First Aid is required for role, but training will be provided if needed

The extras you’ll get

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.