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Assistant Coordinator
View: 103
Update day: 01-06-2024
Location: Caerphilly Wales
Category: Administrative / Clerical / Assistant
Industry: Staffing Recruiting
Position: Entry level
Job type: Full-time
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Job content
Job DescriptionAmour Recruitment are currently looking for an Assistant Service Coordinator for our client based in Bedwas. This is an extremely important, customer-facing role which forms an integral part of the day to day running of the company, and is a hugely exciting opportunity to join a family-run company who are expanding rapidly and looking to bring additional resource in to support that growth.The Role Of Assistant Services Co-Ordinator Will Include- Providing administrative support to the Operations Manager for all field service visit bookings and reactive call outs, to include managing engineer’s calendars via a bespoke client software management system
- Proof reading engineer’s job cards in readiness for sales invoices to be emailed to clients
- Liaising with Principal Fire Risk Consultant to manage delivery of Fire Risk Assessments to key clients, developing good relationships with said clients
- Answering the telephone and dealing with client queries, recording any messages or requests, managing and resolving queries
- Providing administrative back up of services and liaise with other internal and external stakeholders including the clients, suppliers, sales and technical departments
- Providing administrative support to assist in implementation of field service management software through accurately updating databases
- Good MS Office Knowledge
- Experience and knowledge of accurately updating field service management systems and databases
- Must have an ability to adapt to bespoke software
- Ability to build external and internal relationships
- Good understanding of SLAs, KPIs
- Previous experience in service co-ordination
- The ability to work flexibly and to adapt to demanding situations to ensure the highest level of service without compromise
- The ability to prioritise and work well under pressure in a thorough and methodical manner
- Demonstrate tact, understanding and empathy in all communications with customers
- Good communication skills
- Punctual, polite and keen to work as part of a busy fire safety team
- Customer Service focused
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Deadline: 16-07-2024
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