Assistant Concessions Manager

☞ Frasers Group

View: 104

Update day: 08-05-2024

Location: Coventry West Midlands

Category: PG / PB / Reception Restaurant / Hotel / Tourism Serving / Cleaner / Maids Executive management

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Company Description


Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year.

We are renowned for hosting a myriad of exhibitions and sporting events, including the Commonwealth Games. The home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the The Killers, Rammstein, Rolling Stones, Bruce Springsteen, Coldplay, Harry Styles, Arctic Monkeys and in 2024 we will welcome Bryan Adams.


Job Description


Overview:

As the Assistant Concessions Manager, your role involves leading teams in retail and hospitality, elevating standards and fostering team competence through coaching and support. You’ll oversee venue operations at CBS Arena, ensuring consistent high-quality service during match days and events. Collaborating with the Head of Concessions, you’ll contribute to achieving financial targets, while also promoting a positive environment and embedding core values. The position offers a competitive salary and good benefits.

Responsibilities:

  • Ensure consistent, high-standard service for match days and M&E events.
  • Oversee day-to-day delivery of exceptional product quality and service.
  • Foster a guest-focused culture within teams through mentoring and coaching.
  • Develop strong client relationships to enhance the customer experience.
  • Collaborate with senior management to achieve business targets.
  • Play a key role in embedding values and promoting a positive, inclusive environment.
  • Work closely with the management team to maintain high team energy and engagement, emphasizing great food and hospitality.

Experience:

  • 1 – 2 years team management experience
  • Used to working in a fast paced environment
  • Experienced in managing large groups of staff to ensure the unit runs smoothly
  • Managing stock and cash handling

Hours of Work:

Working hours are based on working a 24 hour week and in addition, there may be other opportunities to increase working hours in other areas of the business.


Qualifications


Experience:

  • 1 – 2 years team management experience
  • Experience of working in a fast paced environment
  • Experienced in managing large groups of staff to ensure the unit runs smoothly
  • Managing stock levels

Additional Information


Hours of Work:

Working hours are based on working a 24 hour week and in addition, there may be other opportunities to increase working hours in other areas of the business.

Benefits

  • Company pension
  • Sick pay
  • Free on-site parking
  • 20 days annual + 8 statutory days
  • Subsidised staff restaurant
  • And so much more

Please be aware personal details submitted on applications will be shared to colleagues of the CBS Arena as well as Frasers Group

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Deadline: 22-06-2024

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