Assistant Claims Supervisor

Job content

Job Introduction

To provide a high-quality service to clients in the management of complex, sensitive and/or high value professional indemnity cases, as well as providing supervision and training to a team of Claims Handlers.

Main Responsibilities

File Handling

Manage a varied professional indemnity caseload. This will include developing a knowledge of legal issues in respect of a variety of professions as well as building an understanding of each profession’s own rules, procedures and regulatory framework.

Supervision and Quality Control

Workflow management and quality control for the team including:

Review incoming instructions, completing case set-up form to identify issues arising and allocating cases to Claims Handlers according to experience, development need and capacity.

Act as a point of reference and control for the checking of case strategy as well as signing off reports on individual cases.

Conduct ongoing quality reviews of work produced by the team and assist with internal quality audits where required. Contribute to quality control and compliance with client protocols.

Assist in maintaining client relationships.

Ensure that the client’s brand and methodology are promoted effectively in all dealings with third parties.

Ensure that the DAC Beachcroft brand and standards are maintained in managing the outputs of other panel firms.

Management

Contribute feedback to performance reviews for Claims Handlers and Senior Claims Handlers. Play a day to day role in providing coaching and supervision for less experienced team members.

Assist in the design and delivery of in-house training and know-how sessions on relevant issues and/or key developments in the professional indemnity field.

Assist in the supervision of the accuracy and timeliness of management reporting and information across the team.

The Ideal Candidate

Technical

IT literate with working knowledge of Word and Excel.

Able to work to deadlines and prioritise own workload effectively.

Able to progress tasks using own initiative, seeking guidance and input from Partners where appropriate

Confident oral and written communication skills

Confident negotiating skills

Knowledge

Knowledge of case management systems

Extensive relevant experience of professional indemnity litigation

Previous experience of supervising a team desirable but not essential

Qualifications

Law degree or equivalent by experience

About The Company

We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central America, the USA, Australia and Germany.

We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.

We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual’ rankings.

Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.

Application Details

At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are . We welcome direct applications and are happy to talk flexible working.

We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.

Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at recruitment@dacbeachcroft.com