Assignment Manager

☞ G4S

View: 107

Update day: 14-05-2024

Location: Chatham South East

Category: Consulting / Customer Service IT - Software Sales

Industry: Security Investigations

Job type: Full-time

Loading ...

Job content

£12.61 p/hBased in Chatham The BrookAs the Assignment Manager you will be responsible for the overall performance and deployment of the security team and the customer service at the nominated DWP site. You will need to have an SIA licence and experience in security and leading a team as you will be responsible for the delivery of all site based security functions. guidance, mentoring and training of all those working at the site, ensuring they follow security protocols keeping our customers and their premises secure. You must be IT literate in the use of mobile technology and desktop applications and have excellent customer service skills. Individuals will be responsible for ensuring that all issues are escalated to senior management and the client. Flexibility will be required to assist with wider operation duties such as out of hours call outs, out of hours audit checks, response to sites within the wider region, and assisting the wider management team with HR issues and project delivery.Key Responsibilities
  • Directing and implementing the daily activities of security personnel on site
  • The delivery of security services at site
  • Interface with the site based customer contact on a daily basis to ensure excellent working relationships. Attending meetings as required
  • Implementation of G4S and DWP policies and procedures, ensuring there are no events of non-compliance
  • Ensure that all site security equipment is functioning to the correct levels, and report faults as and when they occur
  • Guidance, mentoring and training of all staff
  • Assisting the deployment team to ensure all security officers, including site relief, are allocated to the correct work schedule
  • Ensure officer welfare is managed at all times
  • Manage site officer leave requests
  • Deliver site training as required
  • Complete new starter Inductions
  • Manage security inspections
  • Maintain standards of appearance and performance
  • Conduct annual personnel evaluations and identify training needs
  • Investigate and rectify site security service failures
  • Complete stage 1 HR interviews including, formal investigation, and grievance
  • Liaise with the deployment team to ensure that all ad-hoc work order requests are suitably covered
  • Coordinate ID production and manage local access control systems
Core Competencies
  • Previous experience of working within the Security industry
  • Previous experience of leading a team
  • Confident communicator with a high level of experience in a front of house customer focused role
  • Demonstrable experience of delivering security within a public sector environment
  • Knowledge of Security systems use including Fire, IDS, Access Control
  • Be able to demonstrate basic computer use, including the use of scheduling systems, Microsoft Office, Google tools
  • Be able to produce written reports of a high standard
  • Be able to produce and complete formal risk assessments and in depth assignment instructions
  • Be able to work as part of a team and individually
Key Performance Indicators
  • All information is reported as per required standards
  • Ensure all officers book on and off as required
  • All issues are escalated as per reporting requirements
  • No data breaches
  • No officer performance customer complaints
  • Reduction in Alarm activations system faults is managed
  • RTWs are completed for all periods of sickness absence
  • Care Reports are conducted with officers each month (to include relief)
  • Officer appraisals completed on annual cycle
  • All officers are trained as per the training plan
Benefits
  • 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
  • Workplace Pension Scheme
  • Great 4 Savings Employee Discount Scheme
  • Progression, training and development opportunities
About The CompanyG4S is the world’s leading global, integrated security company specialising in the delivery of security and related services to customers across six continents. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We operate in over 90 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. G4S has a unique global footprint, employing more than 570,000 people world-wide, and is the largest security solutions provider in the world.Want to find out more? Watch our video to see what some of our colleagues have to say about working for G4S https://www.g4s.com/en-gb/securing-your-career
  • Subject to terms & conditions
Loading ...
Loading ...

Deadline: 28-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...