Arrears Administrator

☞ Bank of Ireland

View: 102

Update day: 11-06-2024

Location: Bristol South West

Category: Administrative / Clerical / Assistant

Industry: Finance

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Job content

The Debt Management function is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.

We listen to and understand our customers, always aiming to serve them brilliantly. Working collaboratively we keep an open mind and can-do attitude to find tailored solutions to our customer’s challenging situations, whilst minimising losses to the Bank.

Purpose of the Role

Our consultants are responsible for the management and support of mortgage customers experiencing financial difficulty where all attempts to resolve the situation have been exhausted and litigation activity has commenced. They assess the circumstances and suggest solutions for the customer that help limit losses to the Bank.

Key Accountabilities

  • Maintain and manage external relationship with all third party suppliers.
  • Ensure service standards deliver the correct outcome for the group and customers in most effective manner.
  • Action fees in line with agreed service levels and are reconciled, all reports are keyed to a high standard
  • Ensure all administration activities are completed within agreed service levels
  • Manage Purchase Orders in line procurement standards and provisions are made annually for third parties.

What is the opportunity?

Working at Bank of Ireland doesn’t have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in the UK with the primary office location as Bristol to which travel will be required for in person collaboration. Exact frequency to be agreed with manager.

Essential Skills & Experience

  • Previous experience of working within a regulated environment, delivering high levels of quality / service excellence performance
  • Well-developed written and oral communication skills
  • Good knowledge of Microsoft Excel and Word
  • Good organisation and time management skills,
  • Proven ability to proactively manage internal and external stakeholder relationships with the ability to problem solve

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

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Deadline: 26-07-2024

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