Apprenticeship Receptionist/Administrator

Job content

Bushloe Surgery is supported by 5 partners, 5 salaried GPs and 5 Registrar GPs. We are based in a purpose built new medical centre in Wigston, providing a wide range of services to a patient list of around 12,000. We are also a teaching practice, teaching both medical students and GP registrars.

The Apprenticeship Receptionist/Administrator will work in a busy GP practice and will be enrolled on the business administration apprenticeship level 3 with PMA Ltd. In-house training and on the job training will be offered. The role is a great opportunity to start your NHS career. You will work on reception and across the practice.

What will the apprentice be doing?

Our reception team have a varied role covering the reception desks to book patients in for appointments, answering phone calls to triage requests and book them with the most appropriate clinician, taking prescription requests and answering queries.

The team are also expected to keep on top of tasks that are entered into the System1 workflow and also our online requests system.

Excellent teamwork is essential as is using your initiative to manage workload.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance with written protocols
• Scanning and photocopy as requested

Reception

• Receiving patients consulting with members of Practice team
• Handling completed repeat prescriptions to patient and checking date of birth and name and address details
• Be able to cover all reception positions as necessary

Appointments

• Process appointment requests for same day and future appointments from patients by telephone and in person
• Deal with home visit requests

Computer

• Process patients change of address – computer data and medical records (have knowledge of Practice area)
• Process the completion of tasks sent in relation to patients for various purposes
• Process repeat prescription request in accordance with Practice guidelines

Telephone

• Have good knowledge of telephone system
• Be confident in handling all types of calls received to the Practice system in a courteous and timely manner

Other Tasks

• Clear reception/rooms after surgeries
• Ensure building security – have thorough knowledge of doors/windows/alarm.
• Provide refreshments as required to members of the Practice team
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

What training will the apprentice take and what qualification will the apprentice get at the end?

• Using SystmOne
• Using the telephone system
• Accurx
• Basic Life Support
• Other training via Blustream as per the receptionist role.

What is the expected career progression after this apprenticeship?

Working within the Healtcare sector, progress with qualifications

Requirements and prospects

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working
• Patience
• Good Interpersonal Skills

Qualifications

• GCSE or equivalent English (Grade 4 - 9) desirable
• GCSE or equivalent Maths (Grade 4 - 9) desirable

Training

Training provider

PMA LTD

Apprenticeship standard

Business administrator
Level 3 (A level)

Annual wage

For guidelines on wages please visit https://www.gov.uk/national-minimum-wage-rates

Working week

Open from 8.00 – 18.30 Mon – Fri

We would require 9.00 – 5.00 Mon – Fri = 35 hours

Total hours per week: 35 hours a week

Expected duration

18 Months

Possible start date

10 Sep 2023

Date posted

24 Aug 2023

Apprenticeship level

Advanced
Level 3 (A level)

Reference number

VAC1000193758

Positions

1 position available

Job Types: Full-time, Apprenticeship

Salary: £9,609.60-£18,964.40 per year

Schedule:

• Monday to Friday

Application question(s):

• What do you understand by the term confidentiality?

Work Location: In person

Reference ID: VAC1000193758