Apprentice Receptionist

Primary Duties and Areas of Responsibility:

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and updating as necessary
• Filing post in medical records
• Photocopy as requested
• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address
• Be able to cover all reception position as necessary
• Process appointment requests for today/future appointments from patients by telephone and in person
• Deal with visits/requests

Computer:

• Registrations of new patients – computer data entry and medical records
• Process patients’ changes of address – computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines
• Have working knowledge of telephone, during and after hours
• Cover for telephonist when necessary

Other Tasks:

• Clear rooms after surgeries
• Ensure building security – have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• Good IT skills, including a good knowledge of Microsoft Word and Excel
• Good communication skills, both verbal and written
• Conscientious with excellent attention to detail while working to tight deadlines
• Ability to build good working relationships with members of the team and the public
• Ability to work proactively and with a can do attitude
• Ability to work effectively on your own initiative or as part of a team

Applicants must be:

• Confident to talk to a variety of people, face-to-face and via phone
• Well presented
• Willing to learn and an ability to retain information
• Proactive in their approach to work and thrive on doing a good job
• Able to follow instructions
• Hardworking
• Self-motivated
• Enthusiastic
• Respectful of confidentiality

• GCSEs (or equivalent) grade A*-C/9-4 (or equivalent qualifications) in English Language, Literature and maths and ICT.

Possible progression for the right person

• Level 2 Customer Service Apprenticeship Standard
• English and maths Functional skills if required