Apprentice IT Support

Job content

We are looking to recruit an IT Support Apprentice to join our business. This is a great opportunity for someone seeking a permanent full-time position in an exciting and fast paced company. If you are self motivated, enjoy getting things done, and are looking for an exciting and challenging opportunity, you’ll have what it takes to work at Van-Elle.
As an IT Support Apprentice, you will learn how to provide support to colleagues of varying IT capabilities enabling them to carry out their day-to-day tasks with minimal fuss. This will be done over the phone, face-to-face and via Microsoft Teams and through remote sessions.
The successful candidate will gain hands on experience whilst also attending college to attain an appropriate Level 3 qualification.
As a member of the Van Elle IT team you will be responsible for supporting your fellow department members and the following:

• Responding to inbound calls and emails on the IT helpdesk.
• Troubleshooting and allocating user problems within our ticketing system
• Communicating with users through email, chat, voice calls, video calls and remote sessions

• Supporting a wide range of applications including Microsoft Office 365, SharePoint, Teams and our own bespoke applications
• Performing IT administration such as creating users, assigning access to mailboxes and resetting passwords
• Setting up new hardware in preparation for it to be distributed throughout the company network
• Attain quotes from various suppliers and providers for any new hardware, software and contract renewals
• This list is a summary of the main accountabilities and is not exhaustive

Knowledge and Skills

• Excellent verbal and written communication skills.
• A Team player who can work under their own initiative
• Great organization skills
• Be outgoing, approachable, and eager to learn
• Have gained the following qualifications: GCSE Grade C/4 or above in English, Mathematics and Science and/or a technology-based subject.

What you’ll get in return
We offer our employees great benefits including a 25 days leave, access to our 24-hour confidential employee support line, as well as access to a generous pension plan so that you can look forward to a bright future. A structured training and mentoring programme will be provided.
About Us
Over the past 35 years, Van Elle has grown to become the UK’s largest independent ground engineering contractor, successfully completing more than 20,000 projects in this period and building a reputation for delivering high-quality foundation and ground engineering solutions.
With expert support from Strata Geotechnics ground investigation, ScrewFast, the UK’s leading helical piling and steel modular foundations provider, and its dedicated Training & Assessment Centre, Van Elle offers unrivalled capabilities and support to the construction industry.
Employing over 500 people, with a turnover of over £84 million, we have plans to grow and build on our reputation for delivering high quality foundation and ground engineering solutions. Van Elle values diversity and celebrates individual differences, believing that our inclusive family centric culture helps our business continue to grow as a dynamic and innovative organisation.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this type of role. The list is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this type of role. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Work Location: Multiple Locations