Apprentice Customer Service / Claims Handler

☞ INCIDENT SUPPORT GROUP LIMITED

View: 111

Update day: 07-05-2024

Location: Castleford Yorkshire and the Humber

Category: Insurance

Industry:

Job type: Apprenticeship

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Job content

If you want to become a valuable member of the team and put your customer service career firmly on the right path then this opportunity is for you. Working in small team the principal activity is to receive and administer motor vehicle accident claims.


Closing date: 20 Jul 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).


  • Working week

    Monday - Friday 8.30am - 5.30pm with 1 hour for lunch

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    02 Aug 2021

  • Date posted

    yesterday

  • Distance

    162.8 miles

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001729425

  • Positions

    1 available

If you want to become a valuable member of the team and put your customer service career firmly on the right path then this opportunity is for you.

Working in small team the principal activity is to receive and administer motor vehicle accident claims in addition to overseeing service and maintenance requirements for our clients vehicles

The ideal candidate should be well organised and enthusiastic, with an excellent telephone manner. They will have an appreciation of first class teamwork and also be customer focused along with strong organisational and people skills.

Duties to include:

  • Receive claims information from drivers/fleet managers and insurance brokers
  • Ensure that all communication with clients are handled in a professional way, recognising that empathy is required when dealing with accident situations when drivers may be in a stressful situation
  • Ensure all data is captured accurately and processed in a timely manner complying with the company’s benchmark targets at every stage
  • Maintain the required level of diary follow up to ensure the company meets its obligations and contractual commitments to all clients
  • Any other duties as required by line manager

You will be working towards an Intermediate/Advanced Apprenticeship in Customer Service, which will include:

  • Level 2/3 City and Guilds Diploma in Customer Service
  • Level 1/2 Functional Skills in Maths and English
  • Personal Learning and Thinking Skills
  • Employer Rights and Responsibilities

Requirements and prospects

Desired skills

  • Clear and concise spoken communication skills
  • Particularly when using the phone
  • Excellent key board skills
  • A general understanding of motor vehicle insurance and/or vehicle repair would be of benefit - however detailed training will be given regarding the technical aspects of the claims role
  • Experience in customer service type roles would be of benefit

Personal qualities

  • Common sense
  • Able to work on your own initiative when required
  • Be a good team worker, demonstrating loyalty and commitment to the organisation and team members
  • Willing to occasionally work unsocial hours

Desired qualifications

  • GCSE grade 5 or above in Maths and English or equivalent
  • ICT/Business a Bonus

Future prospects

  • Qualified Claims Handler
  • Claims Team Leader
  • Qualifications in Insurance (CII)

Things to consider

  • Fully office based
  • Working within a very professional claims management role
  • Out of Hours Shift rotation (On call)

About the employer

’Large enough to cope, small enough to care’ ISG are a Fleet and accident management team available 24 hours a day 365 days a year just call 01977325147 Incident Support Group provides a comprehensive portfolio of fleet and accident management services. It’s the way we provide those services that makes us different. ISG is proud of its honesty, integrity and fair-minded approach to fleet services. We believe in being open with all our customers and partners. We make our business arrangements as transparent as possible in the belief that trust will bring us valuable customers and long-lasting relationships.

10-15 Employees.

Employer

INCIDENT SUPPORT GROUP LIMITED

http://www.isgfleet.co.uk/

Address

Kiln Park Unit 8

Middleton Little Road

Castleford

WF10 2FX

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Training

Training provider

SELBY COLLEGE

Applications for this apprenticeship are being processed by Selby College

Contact

Leanne Simms 01757 211092 simmsl@selby.ac.uk

Customer Service / Claims Handler - recognised qualification, full training will be provided. Also Maths and English functional skills if required.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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Deadline: 21-06-2024

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