Apprentice Business Administrator (Customer Support)

Job content

Within Technical support, you’ll play a crucial role in the growth by ensuring that we are known not only for our exceptional bikes but also for our outstanding customer care and ongoing rider support.

In joining our Technical Support team, you’ll interact with consumers and suppliers, across various channels such as phone, email, live chat, and social media, providing support before and after purchase. As a technical support person, you’ll eventually be expected to troubleshoot a problem, either in store or remotely. Additionally, you’ll be expected to assist in the showroom and work closely with both the mechanical team and administration team as and when required.

Experience / Qualities

· Must have an interest in how bikes work, and the various mechanics involved. Full in-house training will be provided, however, it is an advantage if you already have an understanding into the mechanics of a bike.

· Must enjoy problem solving.

· Well organised

· Ideally have an interest in cycling

· You must have experience in working with both Microsoft Word & Excel and feel confident when writing emails and using a computer.

· Must be confident when speaking to members of the public either in store, over the phone or via email.

· Any additional duties as required by management

Here’s how you’ll make a difference:

· Respond promptly and efficiently to inbound inquiries via email, live chat, telephone calls, and social media.

· Deliver excellent customer experiences, whether in person or remotely.

· Establish and maintain positive relationships with dealers, riders, and colleagues.

· Be proficient in the technical aspects of cycle technology and broader industry trends.

· Assist the administration team in creating an industry-leading customer care team.

· Use computer skills to answer inbound calls while navigating our in-house software.

· Document appropriate data relating to customer inquiries, including data associated with warranty and service issues.

· Create documentation, such as emails, to support customer inquiries.

· Work alongside both the mechanics and business admin team

Training & Qualifications

Enrolment on the Level 2/3 Customer Service course to become a qualified Customer support team member. At the end of your training programthere may be an opportunity to further yourself through a fully funded degree programme.

Minimum Qualifications required

• Actual or predicted GCSE in English language & Maths must be grade 5 or above

Job Type: Apprenticeship

Salary: £15,500.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• What interest you about the role offered?
• How soon can you start?
• Do you pass the minimum qualification requirement of: Actual or predicted GCSE in English language & Maths at grade 5 or above
• You are required to complete the two indeed skill tests that relate to this application. Have you completed these?

Work Location: In person