Apprentice Administrator in The Elms GP Surgery

☞ Insight Solutions IT Services LTD

View: 103

Update day: 07-05-2024

Location: Chester North West

Category: IT - Software Internship / Entry level

Industry: Health Wellness Fitness Medical Practice Hospital & Health Care

Position: Internship

Job type: Full-time

Loading ...

Job content

There is a vacancy for an Apprentice Receptionist/Medical Administrator at The Elms GP Surgery in the Fountains Health building in Chester. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

Job Responsibilities Administration
  • To provide support to the administration team / Practice Manager including tasks such as:
  • Scan and file correspondence
  • Shred confidential correspondence in accordance with practice protocol
  • Use clinical system to identify patients requiring annual checks, and send invitations
  • Answer telephone calls and either deal with the query or pass on to the appropriate person
  • Initiate calls to resolve outstanding actions
Job Responsibilities Reception
  • To provide patients with an efficient and effective telephone-based reception service which includes:
  • Making patient appointments (same day, routine, and cancellations)
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls i.e. chest pain/stroke to duty doctor
  • General enquiries
  • Resolving issues
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols

This apprenticeship is delivered in the workplace. The apprentice gains the knowledge, skills, and experience for providing customer service including face-to-face, telephone, digital and written communications.
The apprenticeship training is tailored to the needs of the individual employer and is delivered by highly qualified and technically competent Assessor Trainers. The programme is a blended combination of on the job learning plus off the job, e-learning content, and professional discussions.
Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...