Apprentice Administration Assistant

• Manage a large amount of inbound calls in a professional manner, provide advice, resolve queries and liaise with other departments
• Ensure full communication is kept with interpreters and clients regarding their bookings when dealing with any queries.
• Data entry, for example inputting bookings onto our booking portal.
• Work collaboratively with the booking co-ordinators to build up a successful relationship, also helping them when their workload is high.
• Develop good working relationships with clients’ being sympathetic and understanding to their needs, whilst dealing with their queries efficiently and effectively
• Develop good working relationships with linguists ensuring their queries are dealt with efficiently and effectively.
• Assist other departments when administration support is needed.
• Work efficiently as a team to ensure all staff meet targets.
• Troubleshooting to ensure we provide the best possible service in unexpected scenarios.
• Assisting the Telephone Department with conference calls
• Supporting onboarding of new clients

Requirements:

• An energetic team player
• Have an eagerness to learn and develop skills
• Be able to work in a fast paced, pressurised environment
• Keen to learn about how this role supports the wider business
• Excellent attention to detail
• Have an interest to develop your knowledge in the interpreting translation language industry
• Be able to work under own initiative in a pro-active manner
• Can use initiative in a pro-active manner
• Can take instructions and carry out tasks efficiently and to a high standard
• Good time keeping
• Social and outgoing and easily able to build relationships

Decisions and Judgements

• Evaluation of clients and colleagues needs by prioritising workloads during busy periods
• Proactively communicating with your team during increased workloads
• Answer interpreter and client queries on Interpreting Service rules and codes of practice
• Determine if queries or complaints must be escalated to management

Why DA Languages

• Friendly, professional office with excellent career progression opportunities in a fast growing business
• DA Languages are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging

Benefits/ perks:

• Flexible working post-training (4 days a week in office, 1 day at home)
• 22 days annual leave plus bank holidays, this increases with your service
• Enhanced Maternity and Paternity Pay
• Employee referral scheme and bonuses
• Free breakfast, fresh fruit and tea & coffee provided daily
• Part of Manchester Liftshare Community platform
• Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants and destinations.
• Internal employee recognition schemes such as employee of the month and end of year awards
• Employee Assistance Program providing up to 4 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
• Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions.

About DA Languages:

• Our aim is simple: to reduce language barriers.
• Founded over 20 years ago, DA Languages provides language services to both the public and private sector. With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK.
• Our fast-paced business environment is diverse and welcoming, where determination and hard-work is valued. There is a strong sense of community, confidence and professionalism.

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!

Applicants must be UK residents andby the start of employment, have permission to work in the UK. In addition, you are required to undertake a basic DBS check for this role.

DA Languages is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.