Appointment Setter

Job content

PLEASE NOTE THIS IS A 4 MONTH FIXED TERM CONTRACT

Start Date - 05/07/2021

This is an outbound business sales role for a leading UK blue chip client. You will be responsible for contacting businesses around the UK to discuss their needs with the aim of setting an appointment for someone to contact them in future.

The agent will discuss the features and benefits of the client’s products and services and articulate these to the potential customer. Through questioning the decision maker you will identify a potential customer’s interest in the clients products and services and arrange an appointment for follow up with the potential customer that you will transfer through to the client. This role requires the ability to build rapport with business decision makers, often completing multiple calls to the business and maintaining call backs to generate a healthy pipeline of opportunities.

What you’ll be doing:

- Completing outbound appointment setting calls to the client’s prospect customers

- Deliver a top-quality customer experience and journey.

- Discuss the benefits of the clients service and the packages available.

- Arrange the transfer of any appointments to the client

- Read mandatory statements and script to customers

- Meet and exceed client targets whilst maintaining quality and compliance.

What we’re looking for:

- Customer service experience in a contact centre, face to face or retail (essential).

- Previous experience in a sales environment, retail or call centre (preferred).

- Call centre experience in business to business environment (preferred).

- Excellent telephone manner.

- The ability to follow instructions and scripts/call guides to meet with compliance requirements.

- Ability to objection handle and remain resilient.

- Confident and effective communicator with business decision makers.

- Strong, outgoing and confident personality.

- Target driven & hungry to achieve goals.

- Ability to work in a team.

- I.T literate.

What’s in it for you?

· A competitive starting salary of £9.50 per hour

·Uncapped Commission Structure

·22 days’ holiday pro rata (rising to 27) with the opportunity to buy extra leave

· The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

· Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

· Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

· Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Expected start date: 05/07/2021

Job Type: Full-time

Salary: £18,525.00 per year

Schedule:

• Monday to Friday

Work remotely:

• No