Application Support Specialist

☞ Swindale Parks Recruitment

View: 103

Update day: 03-06-2024

Location: Redditch West Midlands

Category: Other

Industry:

Job type: Full-time

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Application Support Specialist

Redditch

Hybrid Working

My client, a leading software specialist based just outside of Redditch, is on the look out for a Junior, Mid Level and Senior Application Support Specialist to join their growing team. Offering annual trips abroad, lunches, endless training materials, bespoke progression planning and a hybrid working pattern.. the right candidates will be hungry to excel within a collaborative and innovative working environment.

Your main responsibilities will be:

  • To take inbound calls and emails.
  • To log, detail, progress and resolve support tickets.
  • To read and troubleshoot server log files.
  • To correctly prioritise and resolve tickets within the SLA.
  • To keep the CRM system and all relevant documentation up to date.
  • To create, troubleshoot and fix SQL queries and scripts.
  • To install new systems, as well as patch and upgrade existing systems.
  • To support the internal laptops, desktops, and network equipment.
  • To correctly see all issues through to resolution.

The successful candidate should possess the following technical skills:

  • Previous desktop support / application support experience.
  • Basic networking knowledge. (IP Addresses, DNS, DHCP, firewalls, etc.)
  • Knowledge of different VPN software and establishing VPN connections.
  • Microsoft SQL Server and the ability to write SQL queries and scripts.
  • Microsoft Windows server and desktop operating systems.
  • Internet Information Services skillset.
  • Microsoft office products.
  • Candidate will have or pass SQL MTA within first 6 months.

Naturally, the above is dependent on seniority and experience. Please apply below.

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Deadline: 18-07-2024

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