Application Support Manager

☞ hillen&partner design

View: 109

Update day: 01-06-2024

Location: Amersham South East

Category: Planning / Projects IT - Software

Industry: Advertising Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Application Support Manager - £42,000-£45,000 – Amersham

Our client is a rapidly growing retailer with over 180 stores in the UK and a growing online and international business. They have opened over 30 new UK stores in the past two years and have ambitious plans for further growth including partnership retail models. They are massively customer centric and really care about their people, customers and the communities in which they trade in.

We are now looking to bring on an experienced Application Support Manager to manage the Application Support Team. Our new Application Support Manager will be an experienced support manager with a sound understanding of a retail IT landscape and retail business processes. Managing a team of one, you will be required to work closely with the program delivery team and key business stakeholders supporting existing and delivering new IT applications to support business growth.

As our new Application Support Manager your daily duties will consist of:
  • Line Management responsibility for the Application Support Analyst. Work with the IT service manager to deliver continual service improvement
  • Working in a second line support function for all business application incidents.
  • Oversee the installation and maintenance of software applications in order to streamline business operations.
  • Work with 3rd party vendors to understand the core applications in detail and work with them on triage of problems and resolution of incidents.
  • Work with all teams at The Entertainer, understanding how they use system, identify their problems and support resolution of reported incidents.
  • Investigate issues with data and manage interface problems between core applications.
  • Working with the Project team on changes to applications and support the service transition process.
  • Drive continual service improvement.
  • Take an active part in wider IT support escalation processes as required, including some out of hours support.
  • Work with the project team on the setup and maintenance of non-production environments.
  • Support the IT service change control processes and attend CAB meetings.
  • Informing various stakeholders about any problems with the application sets.
  • Create and execute application test scripts.
  • Assist in the training of end users and IT support team.
To be in with a chance of becoming our new Application Support Manager you should have previous experience in a Support role ideally within a Retail environment. Ideally you will also have managed small teams previously. You should have experience of Disaster Recovery and IT Capacity Management planning experience too. Ideally you will also have strong MS and Office 365 exposure too.

You will be joining a really exciting team and getting a competitive salary with a profitability bonus structure and excellent benefits as well as being able to work 6 days a week remotely. Interested? Apply now for an immediate interview.
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Deadline: 16-07-2024

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