Application Support Analyst

☞ CGI

View: 104

Update day: 03-06-2024

Location: Bridgend Wales

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

Position DescriptionChallenge yourself and change lives, unlocking system solutions as part of a highly motivated and supportive team.At CGI, our Application Support Analysts are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.Your future duties and responsibilities
  • Provide support for a number of new Insurance Sector Products and Services, and involvement in on-boarding new customers to the Products
  • Ensure the availability and performance of supported application environments, whilst identifying, communicating and/or reducing risk where possible
  • Monitor, fulfil and take responsibility for resolution of support incidents, problems and changes/service requests in line with the SLA
  • Identify and implement service improvements
  • Organise own workload with minimal supervision, delivering to agreed schedules and reporting progress
  • Provide detailed analysis of system defects as and when required
  • Work closely with and deputise for Product Account Manager/Service Delivery Managers
  • Promote and foster good working relationships with clients and other CGI teams
  • Actively participate in team meetings and daily stand-up meetings
Required Qualifications To Be Successful In This Role
  • C#.NET, .NET Framework, ASP.NET, MVC
  • Visual Studio, Including MS Build, Azure Dev Ops
  • SQL Server
  • Structured Query Language (SQL)
  • Microsoft Azure Knowledge to include Azure App Services, WAF’s, NSG Rules, VNET’s, Redis Cache, Service Bus, Azure DevOps
  • Active Directory
  • Good customer facing skills - the ability to talk to business users and understand their issues will be key
  • Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
  • A flexible, proactive, “can do” attitude - willing and able to own issues through to a timely conclusion or hand-over to another party
  • Adheres to change control procedures and processes
  • Motivated / determined / pro-active
  • Team player – sharing knowledge, mentoring
Insights you can act onWhile technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
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Deadline: 18-07-2024

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