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Application Support Analyst
View: 101
Update day: 07-05-2024
Location: Burgess Hill South East
Category: IT - Software
Industry: IT Services IT Consulting
Job type: Full-time
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Job content
Application Support Analyst Role - Permanent - Remote working Available - Salary Up to 30k plus benefits.Your New CompanyOur client is a charity that aims to improve the lives of people with brain injuries in the UK. Their assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. They treat people with a range of brain injuries - sustained through trauma, illness, substance abuse and more - to recover and meet their personal goals. Their employees are incredibly passionate about the jobs they do - you’ll find a strong team spirit across their services and amazing colleagues who always pull together and look out for each other.Your new roleYou will join a team that are delivering significant changes to the charity and making a real difference to the lives of the people it supports. Your role will involve identifying, delivering and maintaining IT solutions in new development and day to day work, and application maintenance and support. By prioritising, managing and monitoring requests for support from the service desk, you will help us maintain business as usual in our care and rehabilitation centres across the UK. You will work in partnership with our business and operational staff to find solutions to existing problems and will have the opportunity to put forward your ideas about how our services can improve.Main Responsibilities- Provide professional and responsive software support at all times.
- Prioritise and manage log requests for support from service desk, other service delivery staff and/or users.
- Make the required system modifications, developing work-arounds enhancements, manipulating data, reconfiguring systems, changing operating procedures& training users or operations staff.
- Deployment of service releases, patches, requests and customisations
- Ensure that solution and application support documentation is maintained to the highest quality and accuracy& that all work is carried out and documented in accordance with required standards, methods and procedures; and ensures that documentation is available and accessible to all who need to use it.
- Escalate requests to systems development staff or software suppliers where necessary& ensures that requests raised are handled according to agreed procedures.
- A competitive salary of £30,000
- 33 days annual leave inclusive of bank holidays
- Excellent training and support
- Group life assurance
- Eye voucher scheme
- Free parking
- Nationwide employee staff discounts incl. eating out and shopping.
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Deadline: 21-06-2024
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