Application Fraud Investigator

☞ Starling Bank

View: 106

Update day: 07-05-2024

Location: Cardiff Wales

Category: Finance / Bank / Stock

Industry: Finance

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As an Application Fraud Investigator, you will be part of an experienced and knowledgeable team responsible for reviewing suspicious and fraudulent applications, and investigating accordingly.
We have the culture and spirit of a fast-moving, disruptive technology company and are focused on providing our customers with the best banking app and money management experience around. Everyone at Starling gets the chance to be a part of change, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.
For internal candidates this role will close on 25th July, internal interviews will be held in the week commencing on the 2nd August.
For external candidates, this role will close on 1st August, external interviews will be held in the week commencing on the 2nd August.
Responsibilities
  • Monitor the application referral queues to identify any suspicious applications and conduct detailed investigations as required.
  • Proactively identifying financial crime trends through data analysis and sharing findings with leadership as and when required.
  • Provide expertise and support to KYC and onboarding processes, using platforms such as CIFAS/SIRA.
  • Liaising with other banks and the relevant authorities as necessary through several channels, including email, phone and CIFAS.
  • Working to a high standard, meeting strict timeframes whilst working under pressure.
  • Communicating directly with customers as part of ongoing fraud investigations through in-app messages or via telephony with potential victims of fraud to establish circumstances and gain additional information, before providing a fair and logical decision, with supporting rationale.
  • Work as part of a team and supporting colleagues as and when required in order to reduce workload(s).
Requirements:
  • Keen interest in stopping Fraud and Financial Crime.
  • You will have some experience in a Retail/Commercial Banking or Finance environment, desirably within a Financial Crime function.
  • Preferred experience using fraud detection and reporting systems, such as CIFAS and SIRA.
  • Experience inspecting and verifying I.D and proof of address documentation.
  • Excellent communication skills, both written and orally.
  • A team player who is also able to work independently to deliver in a fast-paced work environment.
  • Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
  • Strong interpersonal and organisational skills.
  • Ability to understand complex problems and identify potential solutions.
  • Able to adapt to change positively and quickly.
Benefits:
  • 33 days holiday (including public hols). You’ll also get your birthday on us
  • 16 hours paid volunteering time a year
  • Private Medical Insurance with VitalityHealth
  • Contributory pension scheme
  • We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
  • Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
  • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
  • Gym membership options
Full details are available on our careers site

About Us:
Starling is a leading digital bank on a mission to disrupt the banking industry.
Since our launch in 2014, we’ve surpassed 2 million accounts, including almost 300,000 business accounts. Our total deposits, meanwhile, have topped £4 billion and we have lent over £1.5bn over the same period. We’re a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We’ve won the Best British Bank award three years running, and now employ over 1100 people across our London, Southampton, Cardiff & Dublin offices.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
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Deadline: 21-06-2024

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