Apartment Manager

Job description

Apartment Manager - Liverpool City Centre

Location and hours:

Based at Liverpool City Centre

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

Our core working hours are (Insert core hours).

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING;

Business Development

• Continuously looking for opportunities to maximise revenue and occupancy levels, in coordination with the Regional Sales Team and Revenue Management Team
• Ensuring your team and you identify upselling opportunities
• Ensuring your team and you build relationships with guests to encourage repeat business

Delivering Guest/ Customer Service

• Ensure you and your team provide memorable service at every stage of the guest journey
• Ensuring you and your team respond to and act on guest reviews in a timely and professional manner

People Management (required for all Management roles)

• Strong communication, leadership and engagement
• Recruiting high calibre talent
• Setting SMART objectives and measuring performance and delivering feedback
• Performance Management
• Succession Planning and team development (including on the job training and coaching)

Day-to-Day Operation

• Accountable for all team members, ensuring they perform their duties and job descriptions in line with company expectations
• Accountable for the daily operational running of the site and ensuring the site meets industry standards as a minimum
• Ultimate decision making with regards to effective rota management of your team
• Delegating daily tasks as required to your team to enable the smooth running of the apartment operation
• Accountable for Health and Safety on your site(s)
• Reviewing the P&L and cost control management to set the strategy for driving future business performance
• Accountable for the successful delivery of refurbishment and cap ex spend, including liaising with contractors, in line with budget

• Accountable for the delivery of overall inventory management and allocations through your teams
• Leading team meetings to ensure your teams are involved and informed
• On call and Duty Management responsibilities

IN THIS ROLE YOU WILL NEED THE FOLLOWING;

Knowledge/ Skills/ Qualifications

• GCSE/NVQ (including English and Maths)
• Highly proficient in written and spoken English language
• Customer Service Skills
• Highly proficient with IT systems and software (including Microsoft Office)
• Driving Licence and access to a vehicle (site dependant)
• Communication/ Negotiating/ Attention for detail/ Management and Leadership/ Decision Making/ Strategic Thinking/ Analytical/ Sales Ability/ Problem Solving/ Time Management/ Flexible with the ability to think outside the box

Experience

• People Management experience is essential