Analyst-Business Support IT (Infrastructure)

☞ Elanco

View: 101

Update day: 26-05-2024

Location: Hook South East

Category: IT - Software

Industry: Pharmaceutical Manufacturing

Position: Mid-Senior level

Job type: Full-time

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Job content

At Elanco (NYCE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

We’re looking for a passionate Business Analyst to help us deliver and manage modern infrastructure for the entire company.

You will be part of the Infrastructure team within TechOps. This team covers all things Network (LAN, WLAN, WAN, DNS, DHCP, Internet Gateways, Cisco, Palo Alto, NSX, SD-WAN) and Hybrid Cloud and Compute(Azure, GCP, and VMWare Products) domains. TechOps are responsible for the Enterprise wide IT services and technologies. The infrastructure side services are the backbone of the organisation and provide the building blocks for the rest of IT.

You will play a crucial role within multiple projects. You will talk to people in IT and the business to understand business needs and act as the bridge between TechOps and people outside of TechOps. You will gather data and make data-based recommendations, whilst also helping us solve business and technical problems. Part of your role will include helping us make sure we’re creating a great user experience for the thousands of employees that use our services every day.

The Team

The TechOps team was created following the IPO of Elanco, separating from Elanco’s previous parent company Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and leverage modern technologies, services and processes. Internally, we like to describe TechOps as a ‘start-up within an enterprise’!

You’ll spend your time:

  • Capturing business needs in the form of requirements or user stories.
  • Collaborating with people outside of TechOps, acting as the bridge between our engineers and the IT or Business teams.
  • Presenting business cases, using different data points to help us make the right decision.
  • Managing the backlog of requirements/user stories.
  • Prioritising needs within the backlog and making trade-off decisions.
  • Evaluating and testing our solutions before we roll them out (e.g. providing feedback, guidance and suggestions).
  • Building a plan to rollout/implement new capabilities to ensure a smooth landing and strong adoption.
  • Researching and understanding the end user experience, looking for opportunities to improve it.
  • Designing mock-ups and visuals to help us see how a solution could look.
  • Creating flow charts to capture business processes and user journeys.
  • Developing communications for multiple audiences (e.g. senior leaders, end users).
  • Embedding Network and Hybrid cloud solutions across the enterprise by running engagement activities (e.g. Tech Talks, Training sessions).
  • Leading side-projects across the team.
  • Running pilots and proof of concepts to help us evaluate new technologies.
  • Engaging in the community (internally and externally) across multiple channels, looking to share, educate and inspire.
  • Ensuring security, privacy and quality practices are embedded in everything we do.

Experiences

  • 1+ years of experience in information technology/technical environment.
  • 1+ years of experience in an analyst role (e.g. business/systems/technical analyst).
  • Experience understanding business needs and finding the right solutions.
  • Experience with Agile methodologies, such as Scrum or Kanban, for managing project backlogs and prioritizing tasks.
  • Familiarity with flowcharting tools or techniques for capturing business processes and user journeys.
  • Experience in change management and running engagement activities to ensure strong adoption of new solutions.
  • Strong analytical skills.
  • Strong organizational and communications skills with examples of being able to explain things in a simple and concise way.
  • Experience with facilitation and co-ordination of projects.
  • Strong personal & work organisational skills.
  • Effective time management skills.

Education Requirements

Bachelor’s Degree.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
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Deadline: 10-07-2024

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